Alexander House Hotel Utopia Spa
A sumptuous experience awaits romantic couples or close friends looking for the ultimate in relaxing escapism. With its lavish accommodation and captivating history, the Alexander House Hotel Spa lends itself to decadence and making lifelong memories. While active types will enjoy playing tennis or croquet, those seeking gentler exercise can enjoy meandering in the beautifully manicured gardens. The Utopia Spa’s Grecian-inspired water therapies, treatments and bespoke outdoor barrel sauna and hot tub are the perfect place to unwind and enjoy being thoroughly spoiled.
Spa and hotel facilities
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Spa & Leisure
Key Features
- Dedicated Utopia Spa reception and concierge service
- 25 spa treatment rooms
Referencing the location’s presence on a Roman road, the spa has a neoclassical look that exudes decadence. The Grecian-style interiors and water-based therapies of the Utopia Spa attract guests from around the world. A lesson in indulgence, it is an adult-only space with facilities for working out, but predominantly there's an irresistible pull to wind down instead.
While it is a superbly romantic spa and hotel, the spa also has 25 treatment rooms which make it ideal for groups of friends looking to celebrate a special occasion or enjoy indulgent quality time together. Supplied with fluffy white robes and slippers, you’re treated like a star from the moment you walk in the door.
Your calming break even extends into the outdoors. The relaxation room opens out onto a veranda and you can glide down the grand staircase into the 'Spa Garden'. Here you can recline in the heated spa pools, try out the barrel sauna or snooze on the inviting loungers. Pure bliss…
Hotel & Accommodation
Key Features
- Two award-winning restaurants
- 'Nothing is too much trouble’ service - from rose petals on the bed to chocolate-dipped strawberries and Champagne
- The Gatehouse - a fully serviced apartment on the edge of the estate with space for up to four people and perfect for groups of friends
- The Cedar Lodge Suites - adding an extra level of luxury to your stay with space and direct access to the grounds
A five star country house hotel in West Sussex that once held connections to the poet Percy Bysshe Shelley, Alexander House is a fusion of luxury styles brought together through exemplary hospitality. Walk through the doors of the gothic mansion and you will be led to sumptuous rooms and suites, decorated in contemporary style but befitting the 17th century property’s history. Freestanding baths in many of the suites allow two to soak in style. The Cedar Lodge Suites within the grounds provide a superb amount of space, from the Garden Suites with their own terraces, to the Duplex Master Suite set over two floors. For those looking to really make themselves at home, there is also the option to stay in The Gatehouse, a fully serviced luxury apartment catering for up to four people at the edge of the 120 acre estate.
An extraordinary 5 Red Star hotel is the perfect destination for a romantic getaway, a relaxing spa experience, a grand celebration or an intimate gathering with loved ones.
Home to two award-winning restaurants, and experts in the fine art of a delicious afternoon tea, Alexander House Hotel does food with style and sophistication. Tuck into Eggs Benedict or a stack of pancakes for brunch and lunch on home-grown favourites at Reflections (holder of two AA Rosettes). Then start your evening in the 1608 Champagne Bar, referencing the history of the estate, before dressing up for fine dining in the blue and grey haven that is AG's Restaurant - holder of three AA Rosettes.
Location
Alexander House Hotel Utopia Spa
Turners Hill
East Grinstead
West Sussex
RH10 4QD
Turner's Hill, West Sussex
Spa & Hotel Reviews
Condition of Spa
9.2 out of 10
Quality of Treatments
7.8 out of 10
Staff
7.6 out of 10
Quality of Food
8.8 out of 10
Quality of Facilities
8.2 out of 10
Value for money
6.4 out of 10
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I was disappointed me and my husband had a 55 minute Full body massage booked I got called out earlier than by husband yet my husband was waiting around for me around 15 mins. This I found strange so when speaking to my husband after the treatment he said his therapist did not massage his feet which probably explains the time difference. I would have expected a better service to be honest for the amount we had paid for a relaxing day out.
We had a nice time at the spa celebrating a 30th birthday with friends. Unfortunately, we had several issues throughout the day- mainly with the catering department. However this resulted in us not being able to use the spa facilities for as long as we should have but the hotel are completely dismissive of this and only offered us an afternoon tea as compensation and won’t offer us any more time in the spa. Very disappointing
Hi- really disappointed. For the price we paid we expected this to be a flawless, luxury experience and compare well with other spas of similar price. However:
- were Offered no flip flops on arrival. Had to ask for them and were pointed to a basket to go help ourselves
- first 6 lockers in the changing room didn’t lock
- changing room was cold
- outside hot tub wasn’t warm enough to sit in
- refreshments offered on arrival was choice of tea or coffee from a flask. Was expecting choice of Juice or smoothie
- treatment was at best average. I wasn’t asked if I had any allergies or skin conditions. Room was cold. Wasn’t offered choice of oil or told what oil she was using. Was provided eucalyptus oil to inhale at beginning - not the right choice for a relaxation treatment. Wasn’t asked what pressure I wanted. She started firm pressure which I don’t like and although I asked her to ease off, she didn’t. All rushed. When you are paying over £120 for a massage it should be better than that!
All in all the day was ‘average’ at best and we won’t be returning
Hair in my food and during the massage, when we were trying to relax, staff laughing and talking loudly outside. Also the 85 min massage we booked plus the mask after. They did the mask half way through, meaning we lost time on the massage. Apart from that it was OK, not worth the money though unfortunately. Complained again to the receptionist and they were supposed to get back to me via email, they never did. The duty manager apparently was aware but no apologises.
The facilites at Alexander House are immaculate and exactly what I had hoped for when I booked the spa day. Unfortunately the signage for sauna was not great and some areas were closed for maintenance when on the day I visited but this didn't spoil this part of the day.
The food was amazing alghough I would have liked a little longer to enjoy it as the service was a little slow so I ended up rushing to get to my treatments.
unfortunately though I was unimpressed with the quality of the manicure and pedicure. Given the above market price for this treatments the manicure was little more than a gel application which was peeling and lifting after just a few days rather than the 2-3weeks I would usually get out of my gel nails. The pedicure was very relaxing although a little disorganised with the softening wax - although they had never done the treatment previously. I cannot fault the therapist who did my pedicure though.
Overall a lovely day but spoilt by the quality of the gel manicure.
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Staff
10.0 out of 10
Room Comfort
10.0 out of 10
Quality of Bars & Restaurants
9.0 out of 10
Location
10.0 out of 10
Quality of Facilities
10.0 out of 10
Value for money
10.0 out of 10
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