Chakra Spa at Crowne Plaza Felbridge Gatwick
Featuring modern décor and the convenience of a central location only a few minutes from Gatwick, you’ll look and feel amazing after a break at this stylish hotel. After enjoying the local surroundings, relax into the holiday mode with a pampering spa treatment and a refreshing swim. The newly refurbished Chakra Spa has five treatment rooms and a dedicated nail room for top to toe glamour.
Spa and hotel facilities
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At a glance
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Hotel Spa Venue
The hotel offers a range of facilities and treatments including a swimming pool, sauna, steam room and Jacuzzi, and five treatment rooms.
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Convenient Location
On the border of Surrey, Sussex and Kent, the hotel is just 10 minutes from Gatwick airport by car.
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Celebration Get Togethers
The hotel can arrange for activities including clay pigeon shooting, hot air balloon rides and paintballing for a group break with a difference.
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Family
Crowne Plaza Felbridge keeps a collection of children’s toys on site and invites children under the age of 12 to dine for free in the Bay Tree Restaurant.
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Restaurant
The Crowne Plaza Felbridge offers fine dining in the Bay Tree Restaurant and newly refurbished QUBE bar.
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Pre-Natal
The spa offers treatments specifically catering for mums-to-be.
Spa & Leisure
The Chakra Spa caters to a wide variety of spa interests with facilities including an indoor heated swimming pool, sauna, steam room and jacuzzi.
The Chakra Spa's five tranquil treatment rooms are where the therapists perform an collection of treatments using Caudalie and natural spa factory products to provide the basis for treatments including manicures, pedicures, facials, wraps, scrubs and finishing touches.
Hotel & Accommodation
The Crowne Plaza Felbridge Gatwick is located on the Sussex/ Surrey border in East Grinstead and has recently embarked on our £3 million renovation and refurbishment of the hotel and facilities. With 116 bedrooms and the Chakra Spa on site, the hotel offers the ideal location for any leisure or business stay.
Offering fine food and drink for all our guests in the sophisticated surroundings of the newly refurbished Bay Tree Restaurant and newly refurbished stylish Qube bar. The Bay Tree Restaurant offers a delicious range of modern, international dishes with friendly service in contemporary surroundings.
Location
Chakra Spa at Crowne Plaza Felbridge Gatwick,
London Road,
East Grinstead,
West Sussex
RH19 2BH
West Sussex 30 miles North of Brighton and just 15minutes from Gatwick Airport.
Spa & Hotel Reviews
Condition of Spa
8.0 out of 10
Quality of Treatments
8.6 out of 10
Staff
8.8 out of 10
Quality of Food
8.0 out of 10
Quality of Facilities
8.0 out of 10
Value for money
8.0 out of 10
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We had a few issues on arrival with treatment times and who was going when, we were all having the same treatment so not sure why this mattered so much. On arrival we had no robes and none were provided in our room, the spa managed to get us 3 between 8 of us! Eventually we all got robes but this was after some time of waiting. The pool area was a little dirty and the jacuzzi had so much chlorine in it our eyes were burning. Half the group had one therapist and half had another, cathy the therapist was very good and everyone enjoyed her massages but the other therapist was apparently very soft and didn't massage very well.
Spa break package included a 25minute back shoulder massage. However we were taken in around 5pm and left for a few minutes to relax then massage began (which was very relaxing and lovely ) it seemed very quick and when finished I was given a glass of water and was told to just relax and take my time before leaving.
On leaving I walked through to pool area to look at the clock and it was 5.27pm, which meant given the relaxation time before and after the treatment could not have been more than 15 minutes, which was disappointing.
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Staff
8.2 out of 10
Room Comfort
8.6 out of 10
Quality of Bars & Restaurants
7.8 out of 10
Location
8.4 out of 10
Quality of Facilities
7.8 out of 10
Value for money
8.0 out of 10
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We just stayed at Crowne Plaza Felbridge. The whole trip was amazing. We had complimentary drinks and goodie bag in the room. The room was a club room, which was massive and very nice.
Even with the covid restrictions the hotel was spacious, clean and tidy.
Evening meal was fantastic, with a simple balanced menu and very tasty.
Breakfast was large and everything we needed.
Highly recommended night away from all that's going on at the moment.
The hotel itself is nice and clean, the staff very helpful and polite. The food in the restaurant was excellent as was the service if a little slow at times. We had lunch on the Saturday and were hoping it would not take more than an hour but as the service was so slow we were in there nearly 2 hours and it was a bit near to our treatment times. Unfortunately we were not impressed with the pool, it had tide marks around the edge and looked like it had not been cleaned so we did not really swim, the chlorine smell was strong and the fumes actually made our eyes sting, other ladies were complaining about their eyes and some had to leave the area. The treatment rooms area was lovely as was the service in there and the massage was excellent. It's a shame that the pool area was not up to scratch and what was the hanging garden on the wall!!
The hotel was amazing. We arrived a bit early but reception looked after our bags without a problem, it was also my partners birthday so our room got upgraded which was brilliant. The room had everything we needed and more, the staff was lovely and so helpful, and the food was great as well. Being a hotel I thought the drink prices would be quite expensive but I was pleasantly surprised. We will definitely be back :-)
On arrival we were told we could not check in yet which was fine but no one seemed to have our special requests. All our rooms were located on the same floor as close by as possible. Some if the girls said the toiletries in the room were half full, rooms overall were very nice and big. Good food in restaurant although we had to ask for set menu and prosecco which was part of our package.
Receptionist had difficulty understanding English.
Treatments at 2pm..... entry to room at 3pm, gowns required for spa in ROOM??? No slippers in room nor bottle of fizz. I had a large hole in my robe.
No shampoo. Dinner was odd as I was asked whether we wanted hotel restaurant or £25 towards Bay Tree restaurant. There is only the Bay Tree restaurant so while ordering we wondered if we where to be billed for the food which was rather off putting. No information in room regarding times for breakfast etc.
All very disappointing, especially when we are not your typical complaining sort of people, but we left more stressed than when we arrived !!!
Food at Dinner was lovely however it was such a long wait that it did spoil the experience slightly. For a 7.30pm booking We were still finishing our desserts at 10pm!
Reception didn’t give us information on times of breakfast and there was no bath mat in room or robes and slippers and only 2 bath towels. With a call to reception This was rectified.
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