Macdonald Frimley Hall
Safe Hands For Cancer Accredited
Frimley Halls’ Leisure Club and Spa sits at the heart of this attractive manor house hotel, lending itself perfectly to a laid back getaway where spa treatments courtesy of Elemis skincare are the order of the day. There’s a gym and fitness classes for an invigorating workout, as well as a pool for swimming lengths or to relax by if your prefer. All of this, plus easy access to Ascot Racecourse and LEGOLAND theme park.
Spa and hotel facilities
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At a glance
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Safe Hands for Cancer
Accredited by the SATCC and part of the Spabreaks.com Safe Hands for Cancer Collection, this spa welcomes people living with or beyond cancer and offers a number of specialist trained therapists.
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Horse Racing
Royal Ascot is within easy reach of the hotel.
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Local Attractions
Near to many family attractions including Legoland, Chessington and Thorpe Park. Explore the 2012 Olympic venues or race to see Royal Ascot.
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Family Friendly
The hotel welcomes families and the surrounding area offers much by way of entertainment.
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Accessible Spa
The hotel has accessible bedrooms and toilet facilities. However, the spa and hotel are in separate buildings and there are stairs down to the gym, changing rooms and pool. Staff are on hand to provide assistance.
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Carer Goes Free
Carers are invited to accompany guests and use the facilities free of charge.
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Leisure Break Venue
While not a specialised spa, the hotel offers a range of leisure facilities and treatments in a separate building to the accommodation. Please note, children's swim times are: Weekdays 3.00pm-6.30pm, Weekends and Bank Holidays 9.30am-11.00am & 4.00pm-6.30pm
Spa & Leisure
The Leisure Club and Spa at Frimley Hall embody an all-round attitude to health and fitness providing facilities that include a gym, 17-metre pool, sauna, steam room, poolside loungers and a relaxation suite.
There are also five treatment rooms, and as is the tried and tested formula of the Macdonald clan to which the hotel belongs, there is a collection of face and body treatments available from Elemis, as well as using Jessica Nails products to offer manicures and pedicures.
Hotel & Accommodation
Surrounded by Surrey countryside and woodland, Frimley Hall is a Victorian manor house that was once the private abode of wildlife artist, David Shepherd. Today however it provides the bolthole for many a visitor to the Camberley area with 98 bedrooms that offer subtle but nonetheless contemporary design throughout.
Having been awarded two AA Rosettes, the Linden Restaurant provides the fine dining option at the hotel – shifting from light and bright in the day, to candlelit in the evening. The Sandhurst Bar and Gold Room on the other hand is a more relaxed environment that is open throughout the day for afternoon tea, drinks, and light bites overlooking the gardens.
Location
Macdonald Frimley Hall Hotel & Spa,
Lime Avenue,
Off Portsmouth Road,
Camberley,
Surrey,
GU15 2BG
GU15 2BG
Camberley, Surrey
Spa & Hotel Reviews
Condition of Spa
8.0 out of 10
Quality of Treatments
8.6 out of 10
Staff
8.2 out of 10
Quality of Food
7.8 out of 10
Quality of Facilities
7.4 out of 10
Value for money
8.0 out of 10
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So lucky we checked with spa week before we arrived as the treatment times were completely different from times we had been given and therefore 2 of us would have missed out. The spa manager was very rude when initial enquiry made. Massages we had were good but pedicure turned out to be file and polish and, with no base or top coat, the finish was poor. Would visit hotel again as staff very friendly and helpful but would not return to spa.
The pool area was smaller than we had pictured and there didn’t seem to be enough loungers /comfortable seating for the amount of people there. A jacuzzi would have been nice. The steam and sauna rooms were great and the pool was a great temperature.
Spa treatment area: it seemed like the spa had been overbooked, there was a large group of loud women who took over the ‘relaxation’ room that no one else could or would want to sit on for well over an hour which was quite frustrating. However the Elemis massage was great, Angelica was a fabulous therapist and I would highly recommend.
Value for money was good, thank you.
There are only 2 sauna's and a small swimming pool which was used for aqua fit. So quite noisy. It was apparently on the e-mail confirmation but nobody reads this and would be great to have been told when arriving. Massage and facial was good but therapist didn't explain about which products were being used and why. Restaurant is outside in the main building so need to get dressed first. had Scones and tea for £14. Got 2 small scones so was still hungry after. Spa is good for a few hours but not a full day!
On arriving the reception was chaotic and small. The changing room was the same and many of the lockers did not work. The floor to the loungers by the pool was so slippery and the pool unmanned. Whilst trying to relax, there was a class in the pool for aqua aerobics with loud noisy music. Not conducive to a relaxing spa day.
With all that to consider, the lunch itself was lovely and the treatment was superb.
This venue is not what I expected from Macdonald standard and would probably not choose it again.
Our spa experience was excellent. We both had 25 minute facials and 25 minute massages and left the treatment room feeling very relaxed and chilled. We then spent an hour or so around the pool and enjoying the sauna and steam room.
We were told that after we checked out on Sunday, we would have access to the spa facilities until 9.00pm however, the spa receptionist was a little reluctant to give us towels for the pool and said that if they had been busy, we wouldn't have been able to go in.
Would highly recommend the treatment at the spa. Only complaint is that I pre booked the treatment for a specific day and time and this was not upheld by the spa and instead of having a 55 minute treatment had to stagger the treatment having two 25 minute treatments with 2 hours in between each treatment and as a result had to rearrange the afternoon tea which was prearranged.
The staff was lovely and apologetic that one of the therapists had to leave so they did a lot rearranging which was wonderful of them. Sadly the treatments weren’t that great. My massage was very gentle and the other girls said that they felt the same. But on reflection I’m guessing it’s because they work so hard all day and we were at the end of the day.
Overall it was ok.
A truly relaxing weekend. We were well informed and looked after all the time. Our treatments were of a high standard. The pool, steam room and sauna were never over crowded and my daughter and I were very relaxed throughout our time there. 2 days of pur heaven. Thank you for making her 21st birthday one to remember.
This spa is nice, but I don't want nice from a spa - I want gorgeous and amazing. So my expectations were let down.
Pros:
Staff were lovely and very attentive
The deep massage I had was one of the best I have ever had and she listened to me on what I needed
The relaxation room was nice - we all napped happily and the addition of tea and fruit was nice
The pool was perfect size and temperature, and if you are lucky to get one of the sunbeds it was great.
Sauna and steam room are easily accessible from the pool
They had a separate lane for the fast swimmers
You are given a towel, slippers and big robe on arrival which are handy.
lockers are easy to use.
Cons:
The decor is outdated and looks a little run down, especially in the changing rooms.
My robe was ripped and looked a little tatty
There is no jacuzzi
Ther steam room and sauna are rather small and can get crowded if busy
There aren't enough sun loungers - but I think that is a space issue.
There was no clear rule about talking in the relaxation room, so we were in there with people talking incessantly and weren't able to ask them to be quiet.
My sister and went to the Spa as a 60th Birthday treat. We had a very relaxing Spa Day at Macdonald Frimley Hall Spa. We were given luxury robes, towel and slippers on arrival which put us immediately in Spa mood! The pool was lovely to swim in and there were loungers to relax in if we wanted to. A Sauna and a steam room both very good.
The 85 minute combined facial and back massage were very good and we were able to choose whether we wanted a longer facial or longer back massage which I thought was very good.
The only drawback for us really was the changing room at the spa as it is shared with regular members of the fitness studio and as we came down from our treatments to shower and change, we found a large group who had just finished their aqua aerobics class and we could barely move as the changing room was tiny and with only 2 showers available.
That didn’t stop us from having a most relaxing day though and we enjoyed the lunch and glass of Prosecco included at the hotel afterwards. I think with choice I would probably choose the afternoon tea over the lunch if I was to go again. The staff were very friendly and welcoming and I would recommend others to go again but perhaps check on days and times for pool activities with regards to the changing room facilities. Overall very happy with our Spa Day our.
This was a bit disappointing as one therapist went sick and the pre arranged appointment for one of the party needed to be moved to later in the day which then clashed with a yoga class booked and unfortunately the therapist who did the treatment wasn’t told in time and the appointment was finished 10 minutes early.
Could not use pool as people were swimming and not enought space for more people.
Only space for approximately 6 - 8 sun loungers which were always full.
Treatments fine, but as with hotel and restaurant staff seemed young very helpful just not a wealth of experience, I couldnt help but feel the hotel used young people to cut cost.
The biggest dissapointment was the food described as fine dining it was definately not fine dinning food was average at best. I would compare to a harvester or similar quality but just a lot more expensive.
We were very disappointed with the spa facilities. The pool pump was not working so the pool was very cold, the sauna was not working properly either and was vaguely warm at best. There was no jacuzzi and the relaxation room was always busy. The quality of the treatments was decidedly average, I wasn’t asked about any preferences, allergies etc... and the time was cut short. The friend who I went with said she felt her therapist was inexperienced and using the treatment time as a sales pitch. The reception staff were friendly that was about the only positive. For a “spa break” we spent very little time in the spa as it was more of a leisure club than spa. They also had no availability to book extra treatments so we were limited to 2x 25 min slots.
We had a warm welcome when arriving at the spa and provided with robes, towels and flip flops. The treatments were good and on the whole good value for money. The pool was a good size and well maintained. Sauna a little on the small size but there were 2 gyms which were very well equipped. Overall an excellent experience.
Beautiful setting for a relaxing day, particularly with the Christmas decorations out. The staff in the hotel and spa were all incredibly helpful and my therapist, Amanda, was perfect. Something needs doing to avoid slipping - someone fell over while we were there, and I lost my balance on the wet floor. Either non slip mats or cloth slippers would be an improvement. Overall a lovely relaxing few hours.
The reception staff were very helpful and gave us a tour of the facilities. Adam had everything ready for when we said we would come in. Christina was a great masseuse. Felt very relaxed. If staying longer I'd probably have booked in a longer session with her. I went on a Thursday before school let out. Had the medium sized swimming pool to myself for at least thirty minutes before a family came in.
This was a spa and afternoon tea birthday present the legal off service was not great. The pool tempture was very cold, members in the changing room said the pool had been cold for weeks. They had complained but nothing had been done there were people on a spa day not going in the pool. We complained and was told sorry. When we asked about food the told us we would have to go across to the main building which ment you had to get dressed and then come back and get undressed for your treatment the staff said go across in the dressing gowns in the pouring rain. The treatments were good but the rooms were cold. The afternoon tea was poor the service slow and we were supposed to get a free drink but it never came. The food was not explained the sandwiches were bad bread dry and not fresh. The cakes were not great scones ok. I would not reccommend the hotel for a costly spa day.
Lunch was booked for 2, which was fine we ordered desert at 3 but had to remind them twice n finally we were about to leave as we had treatment at 4 0’clock then the desert came at 3.45, which was very disappointing.
We had appt for both back massage n facial which was for one hour but they called us in the room at 4.05 and was finished by 4.50. I feel it was very basic facial or back massage. I have had better facial and massage in my local spa . Hope u take extra care about this.
The spa in general was good n reception was very good.
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Staff
8.2 out of 10
Room Comfort
7.4 out of 10
Quality of Bars & Restaurants
7.8 out of 10
Location
8.0 out of 10
Quality of Facilities
7.6 out of 10
Value for money
8.0 out of 10
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12 of us on a ladies weekend. Rooms were clean and nicely decorated, food was good, staff friendly and helpful. Layout of the dining room and bar was functional rather than a place you want to spend time in. Afternoon tea was delicious - glad we could have it outside rather than in the dull dining area. Dietary requirements catered for with no fuss.
We had a great time and all such good value. Wonderful.
Staff in reception were very helpful but the staff in the restaurant for both breakfast and dinner was rude, unhelpful and didn’t know what they was doing. We reserved a table and was told there was no room to sit but perhaps we could drag a table and chairs together if one became free! We ordered our cocktails and waited 35 minutes for them to come out, they came out after the dinner so we had to order some water meal while which again didn’t come out for 15 minutes and plenty of staff wondering about. Breakfast there was nothing there, no one had replenished the buffet and it took 20 mins for a poached egg... unfortunately the staff seemed you ge and inexperienced with no manager about.
Our room was small but comfortable and clean. The beds were very comfortable.
The restaurant was excellent with a good choice on the menu and delicious food. We also had afternoon tea which was lovely. The serving staff were very helpful and friendly.
We did wait a while for the cocktails we ordered which was a little frustrating but the bar staff were apologetic.
Our package included a bottle of Proscetto for which we had to ask when we had the afternoon tea. The bottle should have been in our room on arrival and although there was an empty ice bucket and 2 glasses, there was no bottle. We finally enjoyed it with our afternoon tea.
It's a beautiful hotel in a great location and we would definitely go back.
I came to this hotel last minute for a mini spa break with family. Overall we had a lovely stay, it was relaxing and the grounds of the hotel were beautiful with the addition of it being the hottest day of the year so far - the aircon was a saving grace!
This is a lovely hotel, but it is in need of a renovation. The rooms, whilst nice and comfortable are dated and there are clear signs of wear and tear in the bathrooms, with mould on the walls and slightly broken shower head. The cleaning staff were noisy but I think that was because our rooms were close to their hub area. Whilst there are no complaints from me - I would want guests to be able to manage their expectations before going, as the accommodation is not up to par for a hotel of this price. It is strange to me that Macdonalds wouldn't have invested in upping the decor etc - it could be closer to 5*.
The staff were amazing, very helpful and attentive, which might have been a challenge as they had a wedding in but they made it very pleasant for all. However, the restaurant and bar are tiny and lack ambience - there was a cocktail list but none of the cocktails we asked for was available. The food was very tasty and service was good. Breakfast was busy but very well serviced and yummy.
I would recommend this hotel, but just warn to manage your expectations when thinking about luxury, it was not luxurious but very nice.
The hotel staff were friendly and the hotel it’s self was ok. The heating in our room was broken so it was very stuffy we had to keep the window open which overlooked the car park and there were people talking very loudly and smoking outside our room until late at night so we had to shut the window and endure the stuffiness. The one redeeming factor was that the quality of food at the restaurant was very good. The spa facilities were a complete let down as previously stated. The hotel is set in the middle of a housing estate and without a car it was very difficult to access anywhere. The bar staff were friendly but at busy times there was a long wait and the drinks are very over priced.
We had a great weekend. The staff were extremely friendly and nothing was too much trouble (even though they were very busy as there was a wedding on in the hotel). The food was excellent, both evening meal and breakfast. As we were a group of ten, they even went to the trouble of setting out breakfast for us in a separate room, so we could all eat together! The only negative was that the rooms were very hot and there were no complimentary bottles of water in the rooms. I would thoroughly recommend this hotel for a short break.
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