The 3 of us booked a room for 3. Rather than providing a large double and a single bed we had 2 "smallish" double beds, which was good for the one that had the bed to herself,but cramped for the other two.
Prosecco in the room as per booked package, but only 2 glasses were provided. By the time we were ready to drink the Prosecco the ice had melted, so I went to the bar for a refill of the ice bucket. Unfortunately , the ice machine was broken and the barman could only provide me with a handful of pieces of ice from a bag. Completely insufficient for the purpose, we decided to leave the bottle for the next day by which time more ice was available from bags but still not from ice machine.
Staff were generally friendly with a couple of exceptions. One waiter in particular ( serving in bar in the afternoon and also at breakfast in the morning) looked very glum, and everything seemed to be a bit of an imposition and that was me not asking for anything special, e.g. in the morning at breakfast I asked for coffee with hot milk on the side and I was brought a latte glass with hot milk without any coffee and I was made to feel as if I had made a mistake and not him....and never a smile to be seen. I think this particular waiter is in the wrong job.Most staff were very friendly but two stood out with their unfriendliness.
Package said slippers and robes would be provided and yes, robes were there but not the slippers. Went to reception to ask for them who sent me all the way to the spa downstairs to get them.
At these prices I feel that these little irritations detract from the whole experience which on the whole was very enjoyable.