Mercure Dartford Brands Hatch Hotel Spa
With Brands Hatch just round the corner, there’s plenty of outdoor activities to enjoy from this contemporary hotel. For a more relaxing break, there’s the spa and fitness club in which to wind down. A gym and fitness classes are available for exercise, as is the indoor pool for swimming laps. If total relaxation is your goal, the spa has lovely facilities to make you feel fantastic, including a hot tub, sauna and steam room as well as a menu of Décleor face and body treatments.
Spa and hotel facilities
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At a glance
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Shopping
Bluewater and Lakeside shopping centres are only a short drive away, and are home to more than three hundred high street favourites.
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Leisure Break Venue
A well equipped leisure venue, the hotel has a full range of facilities, treatments, and exercise classes which are open to hotel guests (pending available spaces) but is not a specialised spa venue.
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Local Attractions
The area is excellent for country walks and local history – a visit to Leeds Castle or Hever Castle – the childhood home of Anne Boleyn – is highly recommended.
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Location
Brands Hatch is conveniently located within easy reach of the M25 and the M20 and is only seventeen minutes by train from central London.
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Hen Friendly
Ideal for hen parties and group bookings looking for a relaxing or fun filled weekend
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Family Friendly
Children are welcome at the hotel and can use the pool and facilities, sometimes at designated times.
Spa & Leisure
Nestled into the Kent countryside, Spa Naturel Fitness Brands Hatch is the perfect place to get away from the everyday hustle and bustle of life. You can use the indoor swimming pool and fully equipped gym, relax in the spa pool, or let those stresses ease away in the steam room. At Spa Naturel Fitness, wellbeing is at its heart, so they have created a space to escape the everyday and find a moment of relaxation, helping you to unwind, de-stress and feel totally refreshed.
They also have a range of treatments available that specialise in using Decleor and Jessica products. Decleor combines nature’s purest and most potent active ingredients, and scientifically selects and masterfully blends premium essential oils to address each skin need with targeted and proven skincare solutions. Understanding that beauty and wellbeing are intrinsically linked, Decleor offers a unique sensorial experience that visibly enhances the skin’s natural health and radiance. When it comes to natural nails, Jessica Cosmetics is considered a world leading brand, with a range of Jessica products to achieve and maintain beautiful nails.
Hotel & Accommodation
The Mercure Dartford Brands Hatch Hotel is located in the beautiful countryside of Kent and overlooks the renowned Brands Hatch Racing Circuit, where you can take in events including the British Superbike race from 121 recently refurbished bedrooms.
The restaurant and themed Racing Bar are open every evening, offering various options to relax and meet with friends. The leisure club has an indoor swimming pool, steam room and Jacuzzi. Finally, with 15 conference rooms, the hotel caters private events like private dinners and afternoon tea.
Location
MERCURE Dartford Brands Hatch Hotel
Brands Hatch,
Longfield
Dartford,
DA3 8PE
Spa & Hotel Reviews
Condition of Spa
7.2 out of 10
Quality of Treatments
8.4 out of 10
Staff
8.6 out of 10
Quality of Food
8.2 out of 10
Quality of Facilities
7.6 out of 10
Value for money
7.6 out of 10
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Great experience at the spa. All staff were helpful and friendly. Facilities were good including the sauna, steam room and pool. I felt the jacuzzi had too many chemicals as I came out feeling odd (a bit lightheaded and heavy in my nose).
The treatment I had was amazing. I had the full body polish. I felt the brush was too abrasive on my skin with the exfoliation gel so I had the rest of the treatment without it. Molly did a great job and made me feel relaxed and welcome.
Thank you to all staff.
I feel to make the experience even better, there could be somewhere to have a snack or lunch, either inside or outside or both. Just a small bench or some chairs would be great.
Pool was cold as was jacuzzi. Didn’t receive a call to be told this until 2 hours after we checked in which was obviously too late as I had already been in the pool by then. Staff couldn’t really do anything about it as the boiler was being fixed until next Friday so not entirely their fault but would have been good to be told before arrival.
Steam room and sauna were good though on a positive note
Staff and treatments within the spa were outstanding and recommended. Felt the spa itself slightly tired in places. One little thing is I could hear someone on the treadmill whilst having my massage. As for VfM, booked through a reputable spa company and saw the same combination cheaper in the spa booklet, will ring to check next time but would still return! - no comment on food as didn't have food from the spa, only the hotel bar and restaurant.
I was not impressed with my experience. When we arrived we were informed the pool was closed and that we should have been notified in advance when we hadn't. Then the next day our treatments were cancelled with no alternative so again that was very disappointing. We went for a spa break and it turned into just a break when really we wanted the spa.
Called the night before to be told pool temperature low. Called the next morning to be told the pool was closed and hot tub only warm. One of the therapists was off sick so our treatment times had to be changed. We were advised we could have a refund by contacting you but it was my daughters 21st birthday and we would not find anything else at short notice. The staff were very apologetic and genuinely sorry but it was not s good experience. We were offered a guest pass and afternoon tea but the birthday experience was sadly ruined by the problems.
On arrival checking in was straight forward and staff were friendly.
The spa facilities were absolutely fine and treatment was lovely.
I've been to many spa and for the money I would say its good value.
Food from the lounge bar was tasty although slightly overpriced in my opinion but overall we all had a lovely day.
When we arrived the Spa Pool was broken. It wasn't fixed until late afternoon.
My friend and I wanted a relaxing Spa day, unfortunately our experience was the opposite. There was a constant stream of young children in the swimming pool screeching loudly throughout the day. Had i realised this would happen i would never have booked.
Our lunch was very tasty and filling, we both had Superfood salad. Rachel who served us was a credit to your staff. Polite and friendly at all times.
My treatments were fantastic, walking on air legs and decleor facial, but my friend did not particularly enjoy hers, express manicure and pedicure.
The therapist was lovely.
Overall we are very unlikely to return.
Facilities were adequate but tired in areas. Pool and jacuzzi were nice, sauna and steam room tired. Seating around the pool was poor with hard sunloungers. Relaxation room for between treatments was very poor with a couple of chairs.
Afternoon tea area was seperate from main bar which allows you to wear robes without feeling uncomfortable however is one of the only parts of the hotel which hasnt been renovated and just feels like you are sitting in the hall. Afternoon tea itself was not of great quality (slightly flat prosecco and not the most tasty cake selection)
One of the treatments was enjoyable, the other (massage) was a bit disappointing. They were also thrown out of timings due to one of the therapists being sick and even then the times we were given were in correct meaning a bit of toing and froing. The treatent rooms were also too cold and only a standard size (scratchy) towel to cover you.
Changing rooms had a bad drainage smell and again were tired but clean.
Experience was overall average, and had better ones locally for a cheaper price. Not likely to return.
Gentleman on receptionist was very friendly and welcoming.
The spa needs some tic. Not enough space and beds/seats for people to sit and relax around the pool. The pool itself was freezing. The jacuzzi was ok, but stopped working during our weekend and they didn’t know when it will be fixed. Unfortunately, I got sick from the shock in temperature changes so we left early.
Room was very clean had all I needed comfortable beds, Angelica the manager was very helpful and really nice person. Only downfall was the treatments. the therapist was off sick. There was not enough therapists staff. I didn’t get what I truly came for although Angelica done her upmost to try and get cover. I wanted to book more treatments on my stay but was unable to. I had a facial and the therapist I had did squeeze in a 5 minute Indian head massage that I had book for a 25 minute. She did try and do her best but I didn’t come away satisfied with what other treatments that should have been available. No therapist there when I went the next day ( Sunday) disappointing I couldn’t book more treatments. But the hotel was a enjoyable stay with friendly helpful staff. Pool could have been a touch more warmer and the sauna was very very hot more than usual.
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Staff
8.6 out of 10
Room Comfort
8.6 out of 10
Quality of Bars & Restaurants
7.0 out of 10
Location
8.8 out of 10
Quality of Facilities
7.2 out of 10
Value for money
7.8 out of 10
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Accommodation was fine. The room was quite nice, good shower and bed was reasonably comfortable.
Food was pretty average at best. A special valentines meal was provided on the first night and then the exact same the second night which was surprising as I would have liked some variety. Starters weren’t my cup of tea so opted for the bread (which you have to pay extra for, despite being cheaper than the listed starters) and nothing the second night. Had chicken both nights as the main. First night required a lot of Salt and pepper just give it some flavour and the second night it was just horrible. Veins and blood on the inside. My girlfriend and I sent the food back. Desert was good though so credit where credits due on the chocolate fondant.
Staff overall were pretty helpful so no complaints there. The bar area was way too expensive though. £15 for a burger and chips is disgraceful.
Big downside was the hotel never told us in advance the pool and jacuzzi were really cold as the boiler had broken though, however, the member of staff I spoke to did provide me with a partial refund due to this
hotel very dated,needs a refurb,no heat in room only air conditioning ,was told to use heater in wardrobe for the heat ,was very dangerous electric heater!!!the pool was cold hence why no one else was in there..hot tub was ok ..basic loungers with no cushions ,not comfortable at all..the relaxation room was a cupboard with a chair and a small sofa in,could not relax in that !.evening meal was awful ,just a few options to choose from,not a very good choice of meals at all..and breakfast was even worse ,dried up beans, sausage,bacon,eggs were like rubber ,been sitting there for ages,we asked for fresh eggs but they brought same ones out just heated in microwave,yuk...the best thing was the treatments ,that's all i can say ,wont be returning ..
Clean and comfortable accommodation. Our room had everything we needed. The staff were very pleasant. We were not very impressed with the level of service in the restaurant for dinner. Service was slow and the staff were not attentive. It was frustrating that we couldn't charge any food or drink to our room.
Second time at Mercure Datford, was an amazing experience. Staff were even more helpful than last time and the room was great. The room was located so close to the spa, which we loved. All facilities worked. Food was great. Treatments were so good and definitely will return as its an amazing deal for the prize we pay.
Room fantastic
Service fantastic
Drinks fantastic
Food poor
We had breakfast sent to our room which was late and cold
Also the kippers and toast was disgusting
But we were given a drinks credit and the £5 charge was waved
There was no pâté for the 2 nights we were there
But the spa treatments were fantastic
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