Mercure Dartford Brands Hatch Hotel Spa

Nestled into the Kent countryside, Spa Naturel Fitness Brands Hatch is the perfect place to get away from the everyday hustle and bustle of life. You can use the indoor swimming pool and fully equipped gym, relax in the spa pool, or let those stresses ease away in the steam room. At Spa Naturel Fitness, wellbeing is at its heart, so they have created a space to escape the everyday and find a moment of relaxation, helping you to unwind, de-stress and feel totally refreshed.

They also have a range of treatments available that specialise in using Decleor and Jessica products. Decleor combines nature’s purest and most potent active ingredients, and scientifically selects and masterfully blends premium essential oils to address each skin need with targeted and proven skincare solutions. Understanding that beauty and wellbeing are intrinsically linked, Decleor offers a unique sensorial experience that visibly enhances the skin’s natural health and radiance. When it comes to natural nails, Jessica Cosmetics is considered a world leading brand, with a range of Jessica products to achieve and maintain beautiful nails.

Please note: the steam room will be out of use until further notice.

Note added: 9th January 2020

spa reviews
hotel reviews

Overall Rating for this spa

7.8

Good

(28 reviews)

Condition of Spa

7.0

Quality of Treatments

8.6

Staff

8.8

Quality of Food

8.0

Quality of Facilities

7.6

Value for money

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10.0 Excellent

First time at this spa so a bit apprehensive but needn’t have been. Everything was fine and really enjoyed my day.

Anne 26/01/2020

8.0 Very Good

Staff and treatments within the spa were outstanding and recommended. Felt the spa itself slightly tired in places. One little thing is I could hear someone on the treadmill whilst having my massage. As for VfM, booked through a reputable spa company and saw the same combination cheaper in the spa booklet, will ring to check next time but would still return! - no comment on food as didn't have food from the spa, only the hotel bar and restaurant.

Lisa 14/01/2020

The overall trip was lovely and the hotel is nice. Unfortunately when we went the swimming pool and Jacuzzi were not working just the gym, steam room and sauna. But we still had a good time

Elizabeth 02/01/2020

2.0 Poor

I was not impressed with my experience. When we arrived we were informed the pool was closed and that we should have been notified in advance when we hadn't. Then the next day our treatments were cancelled with no alternative so again that was very disappointing. We went for a spa break and it turned into just a break when really we wanted the spa.

Tiye Ferguson 19/12/2019

Called the night before to be told pool temperature low. Called the next morning to be told the pool was closed and hot tub only warm. One of the therapists was off sick so our treatment times had to be changed. We were advised we could have a refund by contacting you but it was my daughters 21st birthday and we would not find anything else at short notice. The staff were very apologetic and genuinely sorry but it was not s good experience. We were offered a guest pass and afternoon tea but the birthday experience was sadly ruined by the problems.

Denise 18/12/2019

Denise 05/11/2019

The therapists were so kind and made us feel so comfortable during our treatments

Charlotte Elias 04/11/2019

On arrival checking in was straight forward and staff were friendly. The spa facilities were absolutely fine and treatment was lovely. I've been to many spa and for the money I would say its good value. Food from the lounge bar was tasty although slightly overpriced in my opinion but overall we all had a lovely day.

Denise 16/09/2019

Excellent service. We would definitely visit again.

Anne 14/09/2019

Lovely friendly and helpful staff, can’t fault the spa experience.

Helen 30/08/2019

Got a facial, scalp massage and a back masssge. Made us feel so great afterwards. The facial was tailored to our needs following a breif consultation. Just simply love this place. All spa facilities were working and they had a new sauna built in. Wasnt too packed for a Friday so loved it even more

Buddhima 29/07/2019

Steven 30/06/2019

Paige 11/06/2019

6.0 Good

Disappointed that the sauna wasn't available & feel I should have been warned so I could have changed dates. I said this to the lady in the spa and she got up and walked off. Really rude! Facilities clean and adequate. But not welcoming or informative staff

Emma 22/05/2019

The spa facilities were lovely but we were disappointed that the water jets around one side of the pool were not working as this would have made up for when the jacuzzi was full. The sauna wasnt working which was disappointing too but overall it was a lovely experience.

Karen 14/05/2019

Maria 14/04/2019

Brilliant experience from start to finish

Sheila 26/03/2019

I had a lovely spa experience apart from children being allowed in the pool it was very noisy and the really a spa environment.

Sophie 19/03/2019

The spa was a bit ‘tired’ but the treatments were excellent & the afternoon tea lovely. I thought the whole day was excellent value for money & would recommend it to anyone who wants to chill for a few hours

Angie 18/03/2019

Robbie 14/03/2019

We went on a spa day for my daughter's birthday, the spa was excellent as we're the treatments. The only small thing was the steam room wasn't working, apart from that the day was enjoyable.

Valerie 20/02/2019

Enjoyed using the spa facilities. Would have been nice to have had access to a water fountain. Was only provided with a towel not a robe, so was a little uncomfortable when waiting for treatment.

Sarah 04/02/2019

Very happy but was hoping for a manicure on Sunday but unfortunately no beauty therapist in.

Helen 08/01/2019

When we arrived the Spa Pool was broken. It wasn't fixed until late afternoon. My friend and I wanted a relaxing Spa day, unfortunately our experience was the opposite. There was a constant stream of young children in the swimming pool screeching loudly throughout the day. Had i realised this would happen i would never have booked. Our lunch was very tasty and filling, we both had Superfood salad. Rachel who served us was a credit to your staff. Polite and friendly at all times. My treatments were fantastic, walking on air legs and decleor facial, but my friend did not particularly enjoy hers, express manicure and pedicure. The therapist was lovely. Overall we are very unlikely to return.

Mrs Susan T 29/12/2018

Facilities were adequate but tired in areas. Pool and jacuzzi were nice, sauna and steam room tired. Seating around the pool was poor with hard sunloungers. Relaxation room for between treatments was very poor with a couple of chairs. Afternoon tea area was seperate from main bar which allows you to wear robes without feeling uncomfortable however is one of the only parts of the hotel which hasnt been renovated and just feels like you are sitting in the hall. Afternoon tea itself was not of great quality (slightly flat prosecco and not the most tasty cake selection) One of the treatments was enjoyable, the other (massage) was a bit disappointing. They were also thrown out of timings due to one of the therapists being sick and even then the times we were given were in correct meaning a bit of toing and froing. The treatent rooms were also too cold and only a standard size (scratchy) towel to cover you. Changing rooms had a bad drainage smell and again were tired but clean. Experience was overall average, and had better ones locally for a cheaper price. Not likely to return. Gentleman on receptionist was very friendly and welcoming.

Vicki 09/12/2018

The spa needs some tic. Not enough space and beds/seats for people to sit and relax around the pool. The pool itself was freezing. The jacuzzi was ok, but stopped working during our weekend and they didn’t know when it will be fixed. Unfortunately, I got sick from the shock in temperature changes so we left early.

Lauren 30/11/2018

Room was very clean had all I needed comfortable beds, Angelica the manager was very helpful and really nice person. Only downfall was the treatments. the therapist was off sick. There was not enough therapists staff. I didn’t get what I truly came for although Angelica done her upmost to try and get cover. I wanted to book more treatments on my stay but was unable to. I had a facial and the therapist I had did squeeze in a 5 minute Indian head massage that I had book for a 25 minute. She did try and do her best but I didn’t come away satisfied with what other treatments that should have been available. No therapist there when I went the next day ( Sunday) disappointing I couldn’t book more treatments. But the hotel was a enjoyable stay with friendly helpful staff. Pool could have been a touch more warmer and the sauna was very very hot more than usual.

Sharon 27/11/2018

Massage was to die for, quite noisy at time points in pool area but it would not put us off returning. A quiet relaxing room would be good to just chill after your treatments, only a thought.

Yvnne V 22/11/2018

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Overall Rating for this hotel

(22 reviews)

Room Comfort

Quality of Bars & Restaurants

Location

7.2

A lovely hotel, very relaxing from the moment we arrived. The staff made it though, so friendly, courteous, polite, warm and professional. I don't know when I last encountered such a pleasant reception which lasted throughout the whole stay from all staff. Very much made the weekend.

The hotel was lovely, clean rooms, very comfy bed and lots of space. The restaurant is great but the set menu lacks variety as we only had the same few choices each night. However, it's perfect for one night. The waitress was amazing and did a really good job.

4.0 Average

Fine

hotel very dated,needs a refurb,no heat in room only air conditioning ,was told to use heater in wardrobe for the heat ,was very dangerous electric heater!!!the pool was cold hence why no one else was in there..hot tub was ok ..basic loungers with no cushions ,not comfortable at all..the relaxation room was a cupboard with a chair and a small sofa in,could not relax in that !.evening meal was awful ,just a few options to choose from,not a very good choice of meals at all..and breakfast was even worse ,dried up beans, sausage,bacon,eggs were like rubber ,been sitting there for ages,we asked for fresh eggs but they brought same ones out just heated in microwave,yuk...the best thing was the treatments ,that's all i can say ,wont be returning ..

Clean and comfortable accommodation. Our room had everything we needed. The staff were very pleasant. We were not very impressed with the level of service in the restaurant for dinner. Service was slow and the staff were not attentive. It was frustrating that we couldn't charge any food or drink to our room.

Excellent value. We had a relaxing weekend break with friends. Not enough staff at the Bar area! A real shame there is no outside seating area, just a tiny court yard....

Second time at Mercure Datford, was an amazing experience. Staff were even more helpful than last time and the room was great. The room was located so close to the spa, which we loved. All facilities worked. Food was great. Treatments were so good and definitely will return as its an amazing deal for the prize we pay.

Very friendly staff bar was a little slow but overall was a good night spent.

Convenient location and free parking, hotel staff mostly friendly (one receptionist quite cold). Room fine. Very tight with tea making facilities 2 tea bags 2 coffee and no biscuits

We had a very pleasant stay and found the staff so friendly and helpful. We were shown around and given lots of information on check in, every member of staff we encountered were lovely. Would highly recommend this hotel to friends and family.

Bedroom was freezing cold, heating was not working in 2 of the room we had. Should state children are allowed the use of spa facilities. Not as relaxing as we has hoped, too many members and day guest allowed access at once.

Alison 17/04/2019

All five of us enjoyed our stay the staff we friendly and couldn't do enough for us. The treatment we had were great would definitely go again.

Room was clean and hotel staff very friendly.

The hotel stay was lovely but the whole dinner experience ruined our stay. Will not be returning.

Room fantastic Service fantastic Drinks fantastic Food poor We had breakfast sent to our room which was late and cold Also the kippers and toast was disgusting But we were given a drinks credit and the £5 charge was waved There was no pâté for the 2 nights we were there But the spa treatments were fantastic

The room had very little natural light due to its position so would have benefited from a powerful ceiling light, not just lamps. Unfortunately the restaurant was very cold when dining in the evening. But the food was very good.

Amazing hotel, reception staff are lovely. Service for food was a little slow on timing, but food was amazing.

We had ordered breakfast and dinner to the room and had to pay additional tray charges. The breakfast arrived cold, so we mentioned it to the hotel for when we ordered the dinner to the room and that also arrived cold. Don’t bother paying extra for any of the food.

Excellent spa break. Highly recommend hotel and staff could not be more helpful. Thankyou

Groups of 6 or more?

One Night Spa Reviver

Spa Time Together

Spa Wellness Package

Ultimate Pamper Break

Relaxing Spa Day

Total Indulgence Spa Day

Deluxe Afternoon Tea

Groups of 6 or more?

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