My wife and I had our third visit to Rowhill today and as a whole we were not impressed, best part of the day was the treatments, we both had feet, back, shoulder and head massage, my masseuses name was Grace and I must say she was great, very professional and friendly, the only complaint I have about this area is that all the water dispensers were empty even though we kept being told to drink plenty of fluids after the treatments, my wife did point this out to one of the staff members only to be told to walk to the gym Two rooms away as their was water in there instead of maybe apologising and refilling the empty dispensers ! The service overall was quite slow eg: when we arrived at the spa reception we waited nearly ten minutes for someone to come and check us in, after being checked in we were offered a complimentary tea or coffee which we ordered and waited for in the bar area, after a further ten minutes we asked how long the tea was going to be to which were told it’ll be a further 5 minutes. It was now forty minutes into our visit and we hadn’t even been shown the changing rooms yet so not good so far. When we did get changed in what I can only call a decidedly messy changing room (towels and robes discarded around the seating and floor) I then had to try three different lockers before I found one that actually locked, I then proceeded into the pool/hot tub area, this was clearly the most neglected part of the establishment as it was in dire need of refurbishment (peeling paint, blown plaster and even a whole in the ceiling), my wife and I then went into the steam room and sat down, unfortunately my wife let out yelp and jumped up having burnt herself on a very hot seat, upon further and closer inspection we saw a rather small warning sign saying to be careful as this seat could get hot but it was very hard if not nearly impossible to see in a room full of steam so pretty useless really. Then it was into the relaxation room which was not very relaxing simply because it seemed to be being used a a through route for staff and clientele, it’s not very relaxing when literally every couple of minutes you can hear the annoying sound of a door opening and closing then flip flops walking the length of the room then yet another door opening and closing.
Last but not least we had the Afternoon tea which we both thought was below par, the sandwiches were definitely not fresh (they were very Dried out), the cakes were nice but they and the scones were about half the size of the ones we had last time we visited. (£25 each for tea, 4 tiny finger sandwiches and a few bite sized cakes)
So to summarise we can only say that the place is in somewhat of a decline and we probably will not be frequenting there again, this place is definitely not cheap and therefore not good value for money, there are much better places around for the sort of money they charge !