Mercure St Paul's Hotel and Spa Sheffield
Only a few steps away from some of the major tourist attractions in Sheffield, this stylish hotel and spa is all about location. As well as some serious shopping and sight-seeing, The Mercure St Paul’s Hotel and Spa has an indoor pool, gym and sauna to enjoy your recreation time, as well as a well appointed spa where you and your friends can enjoy face and body treatments or a glamorous manicure – perfect for the in-house champagne bar later!
Spa and hotel facilities
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At a glance
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Shopping
The hotel is in the heart of the city so it’s surrounded by shops, while Meadowhall Shopping Centre is only 20 minutes away.
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Bars and Night Life
The hotel is surrounded by beautiful restaurants, bars and places to head out for the evening, so get those dancing shoes on!
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Hotel Spa
The hotel offers an array of leisure facilities including a swimming pool, steam room, sauna and treatment rooms.
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Family Friendly
Children are welcome at the hotel and to use the pool and facilities, and have designated swimming times.
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Carer Goes Free
Carers are invited to accompany guests and use the facilities free of charge.
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Local Attractions
St Paul's Hotel and Spa is located just minutes from the Crucible and Lyceum theatres, with the Meadowhall Shopping Centre a short drive away.
Spa & Leisure
The Spa at St Paul’s Hotel and Spa in Sheffield is everything you would like an urban retreat to be; contemporary, welcoming and complete with excellent customer service. Soak away your troubles in the pool or steam away your worries in the sauna. There’s an array of leisure facilities at St Paul’s, which include an ice room, aroma steam room, regular steam room, sauna, experience showers, an 18-metre pool and a relaxation room to head to after that all-important spa treatment.
Speaking of spa treatments, offering a collection of face and body therapies as well as manicures and pedicures, the spa uses leading product brand Decleor, famed for their results-driven expertise and more than 40 years of excellence in the spa industry.
Hotel & Accommodation
The luxury 163 bedrooms in this stylish city centre hotel are everything you would expect from a hotel of this quality. Stylish plasma screen televisions lie conveniently at the foot of comfortable beds, which are dressed elegantly in vibrant colours. Each room is beautifully lit, and decorated with modern art and tasteful décor. All have mini bars, air conditioning and satellite televisions to ensure your stay is everything you hope it will be.
The Yard Restaurant offers contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies. The Champagne Bar @ St Paul's is the perfect setting and is certain to become one of the city's most desirable meeting places. A stylish coffee bar adds an inviting retreat for shoppers and anyone wanting to take time out from a hectic day.
Location
St Paul's Hotel and Spa,
119 Norfolk street,
Sheffield,
S1 2JE
S1 2JE
Sheffield City Centre.
Spa & Hotel Reviews
Condition of Spa
8.4 out of 10
Quality of Treatments
9.2 out of 10
Staff
8.4 out of 10
Quality of Food
8.6 out of 10
Quality of Facilities
8.0 out of 10
Value for money
8.2 out of 10
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The staff were friendly and helpful and the facilities excellent. I could have spent the day in the spa if I so required. The spa facilities were relaxing and calm. I had a facial as part of the experience. The therapist was very friendly and calming. The whole experience was a wonderful relaxing time. I would certainly recommend it.
I visited this spa a few years ago and was quite impressed with it. Unfortunately it has become quite tatty and in need of some updating and work. Changing rooms have plaster missing from walls tatty lockers. The thermal area was dirty especially the floors. There was also a strange smell. When going to get showered the area was swimming with dirty water not draining away. To say that there was to be hot drinks available we had one token on arrival. Staff not particularly helpful. The treatment was average although the therapist was pleasant. Would not go back for another visit
Me and my friends had a lovely spa day at this hotel. It was immaculately clean and the staff showed us round and made it clear where everything was and where we needed to go. We had our treatments in a double room (facial and back massage) and it was the best treatment I’ve ever had! Our spa day included an offer for a free foot treatments, they kindly let us swap this for a scalp massage which was incorporated into our facial. The pool/sauna/steam rooms etc were lovely, again very clean and well maintained. The only downside to the pool would be the child splashing around everywhere up and down the pool but I know this is to be expected when hotel guests also have usage of the spa pool. We were told to get changed for our afternoon which I was pleased of as we had to walk through the hotel reception to the main restaurant/bar. It was slightly uncomfortable sitting in such a stunning area with our loungewear on and hair and face covered in oils and creams from our massages. The package should of included lunch but again, we were told we could swap it for afternoon tea which was much appreciated. The member of staff who served us was called Gregory and was very polite and attentive. We decided to leave after our afternoon tea which was a shame as we had already gotten changed out of our swimwear and robes so didn’t see any point in going back into the changing rooms to put them back on. If we were told we would have to get changed for our afternoon tea when we arrived, we would of waited to go in the pool after to spread the day out more. I do think the hotel would benefit from a space where spa guests can dine that’s within the spa so that you can enjoy your meal in your robes, and not have to get dressed and go up to the main restaurant. Another piece of feedback I would offer would be to make it clearer that the hotel as no car park. We only found this out the day before because I called the hotel to ask if spa guests could use the hotel car park, only to be told there wasn’t one. There is a car park around 5 minutes away but an all day ticket was around £11. Overall, we had a lovely time and would go back again!
We both had a 25min back massage. Would have preferred to be together in the same room but this room was already booked. Therapists were excellent and we both really enjoyed our treatments. Swimming pool, sauna, ice room, steam room and aroma steam room were fab. Staff all helpful and showed us around. Would definitely recommend.
The therapists were excellent, very knowledgeable and trained fully in pregnancy-safe techniques and products.
Unfortunately the Ladies showers were completely out of order, which meant that I had to spend my birthday evening meal with my hair full of oil from the massage. Hope they can get this sorted quickly as it was expensive for a venue without showering facilities.
Staff though were very friendly and professional. Would return if I knew all facilities worked.
I enjoyed the treatments. Was a little disappointed with the timing as it was changed the day before, which caused a little inconvenience.
Only suggestion I would like to make is that it would be great if there was a quiet room for people from different faiths to perform their prayers. And if there could be a day where the facilities are only open to women.
Whilst everyone was friendly the staff in the bar where we had afternoon tea were superb and couldn’t do enough for us. The vegetarian choices for sandwiches was good however the cakes were quite poor. The 2 x 40 minute treatments actually turned out to be 65 minutes for both altogether which we were very disappointed about and because of this would not book a spa break again however I would be happy to staying in the hotel and having food and drinks in the bar.
Very disappointed, pool was closed the only day we could use it, which was the main reason we booked this location........not very clean around the sauna,steam rooms, hairs on floor, no staff in this area at all, felt dark and dingy, staff wouldn't offer complementary robes as a goodwill for pool being closed, said they were for paying customers!!!......not the best experience for my daughters 1st spa experience for her 18th birthday break away, left feeling let down and not impressed at all........
When we arrived, they knew we were coming, but didn't seem to know where the booking came from. This caused some confusion. Then they told us that we needed to go to the hotel reception to get our robes, even though our rooms weren't ready for check in. They eventually said they'd sort it out,and gave us our robes. treatments were lovely, the therapists were great and treated us well. The pool was nice, but the rest was not great. The changing rooms were not clean, no decent water or cups to drink from, just a water fountain. At a 4 star spa I expected cooled water at least, and a vessel to drink from!The aroma room smelled like toilet duck as did the aroma shower. The steam room and the sauna were nice though. Everywhere was dark. Not many places to chill out together in the main part. Overall, treatments nice, facilities need tlc.
I had a lovely time at Mercure Spa. However this was mainly due to the fact I was with my friend and we had a nice day together. Overall the experience was enjoyable but I feel many aspects could have been improved. The overall condition of the spa itself is dated and in need of a revamp. The aroma room was out of order which was no stated on the website or at time of booking. The reception area of the spa it quite small and is a little chaotic when busy.
We enjoyed out treatmeants and the experience but there are definitely improvements which need to be made asap.
On arrival we were greeting by a friendly receptionist but the information given was rushed a little so we were left wandering around. The gold coin system again wasn’t made very clear more direction needed, also it’s not ideal walking back up with your robe on just for a drink. Location near the relaxation room downstairs would be better.
The beauticians for us were amazing!!! Just an absolute credit to you and made the experience 5 star they were friendly helpful and professional:)
Robes are obviously well used and not fluffy But that wasn’t a big issue.
We left feeling happy and relaxed and that the price reflected value for money so thank you.
The treatments were lovely, the staff courteous. The steam room was still out of order despite a notice saying parts would arrive two days previous. No information given about parking which meant the nearest public car park cost an absolute fortune. Ordered a dessert which after half an hour still did not arrive despite two different staff saying it would. In the end we just left the restaurant as no one seemed to care. By the time I’d paid for the parking i wished I’d gone somewhere else that would have offered a more personalised service, particularly as it was for my daughters 16th birthday
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Staff
9.6 out of 10
Room Comfort
9.4 out of 10
Quality of Bars & Restaurants
9.2 out of 10
Location
9.2 out of 10
Quality of Facilities
9.2 out of 10
Value for money
9.4 out of 10
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Staff were fabulous could not fault.
The rooms are nice and a good size and we had a lovely view of the peace gardens.
Bathrooms superb with a separate shower.
Poor quality duvet that is too small for a double bed and very thin.
A bit mean on teabags 1 English breakfast teabag but plenty of coffee so take your own teabags although you can ask for more but takes a while to get.
Staff were really friendly, food let us down the first night as couldn’t have what we wanted and the alternative wasn’t cooked properly but second night food was great was slightly disappointed with some of the staff service as was late to treatment after waiting in room 30 min for robes and still didn’t get them till after treatment, treatments and beauty staff were friendly and helpful really enjoyed the stay apart from the couple of mishaps but thank you for a lovely stay
This was our third trip and it was as lovely as ever. Nice surprise to have access to the full menu this time, although I'm rather confused about the £10 surcharge for grill items, especially as some of the 'normal' menu items were the same price as the gammon and chicken! Anyway, we had a lovely meal.
Breakfast was as good as ever, however many of the glasses beside the fruit juices were very grubby looking and they were taken away very promptly. Also some plates by the toaster.
So all in all a lovely break, with a few little niggles.
The room was clean and the shower was lovely, bed very comfy. I would have liked to be able to open a window, rather than rely on the air conditioning, but that is the only difference I'd make.
The food was good, drinks a bit pricey though.
My cousin had to complain about the way a manager spoke to another staff member as it was not nice or professional. All other staff were brilliant, especially Chloe in the restaurant. Breakfast was good, especially the veggie sausages! Overall, a pleasant stay. Thank you!
This is the second time I have been to this hotel. It is a lovely hotel. The staff are very friendly, in the bar, restaurant, and reception. The spa break deal we booked through Spa Breaks was very good value and Wayne at Spa Breaks was very helpful in arranging the booking and booking the spa treatments for us. A small problem, one of he saunas in the spa area was awaiting parts so we could not use that. I would definitely recommend the hot stone massage.
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