I was bought this spa day for my birthday by my children. I enjoyed the day as my children purchased 2 tickets so I could take my daughter-in-law. I thought the staff were helpful and my treatment was superb. However there were not enough beds for every guest, luckily we got there early so we had a bed each. One guest was lying on a float on the ground. I wouldn't have been happy if I was her. I was disappointed that the steam room was not working as this is my favourite, preferring this to the sauna room. The pool was cold. The changing room was very small. I was astonished to see the cleaner, cleaning around the pool side and in between our beds whilst we were lying on them, not appropriate when you're meant to be relaxing. The restaurant was ok, the food average, but staff extremely nice. There was a sign up to say you could ask for samples of products used on you, I asked and was told they never had samples and did not know about any sign which I thought was not good. I informed the therapist where the sign was and said if this wasn't accurate and samples were never given out to take the sign down. Shame as I have since come home and will buy the products from a store and they lost out as would have bought on that day. Overall we had a good time as we don't spend much time together usually, so that was nice.