Reynolds Retreat

The treatments here were excellent and given by superb therapists whom I highly recommend. The spa itself is very small and I found it boring. Cleanliness was an issue, in the current times you would expect staff to monitor this carefully, but on several occasions staff walked through the pool area with outside shoes on. The floor was muddy dirty. Lots of dirty cups. No one came by and wiped anything down. In fact we left after an hour, had planned to stay four. There is no soft music playing it was just uninspiring. Our afternoon tea was fair, the cream and jam had been forgotten but was soon brought over when realised. Special requests had been noted. Cakes were fresh as were the sandwiches. We only had one scone each, whilst other tables had two. Service was slow. One other note, the towels, robe and slippers, the towels were grubby, robe had lipstick marks around it and did not fit. We had brought our own, so not really a problem, but maybe check before they are given out. I would return for treatments only but would not bother with the spa. Disappointed, expected so much more.

Arrived at 10:00am and was shown around and then had our facial done which was lovely. The changing rooms are off perfect condition. However, the actual spa facilities were a let down. Was well too over crowded with people as well as the air conditioning not working properly so was very uncomfortably hot and it was very dangerously slippery! The hydrotherapy pool was a big let down, two of the jets did not work, neither did the lighting inside the pool and one of the shower fountains did not work. The foot spa was broken as there was not hot water. We then had our cream tea which was included in our package, which was delicious. However, the staff were not very good at communicating. one of the bar staff could not get the air con to work in the restaurant and due to it being a very hot day it was unbearable having to sit in the robes provided and we did not have the option to sit outside as there was two other massive parties on the same day which meant they had reserved tables outside. After our cream tea we decided to purchase some sandwiches which was difficult as there was all quite fancy and nothing 'plain', after ordering it took at least 45 Minutes for our sandwiches to arrive! saying all of the above, if these problems were to be rectified then this spa would be a 5 star rating all round!

Treatments were wonderful but experience let down by reception and bar staff not being very organised. Lots of staff around but they seemed unprepared when asked for requests (such as ordering drinks from the bar). Also not checking on things like replacing toilet paper and paper towels in the toilet. And conditioner that had separated in the containers in the showers was off putting. Steam and sauna both good but a feeling of neglect in other areas.

Very disappointed as half the facilities were not working during our visit and we were not advised of them in advance or when we arrived. However the food and treatments were lovely, just a shame about the facilities.

The treatments (facial and head massage) were good as was the afternoon tea. Was disappointed that there were no loungers to relax in. The relaxation room was chairs and sofas and round the pool was a marble seating area. The steam room was also out of action.