Guilford Harbour hotel is a lovely upon arrival with a spacious, modern reception and bar area in a fantastic location. Unfortunately arrival times at the spa were not staggered and the spa reception is small, so it was extremely busy and the 'check-in' period took up to half an hour. They didn't have the correct name for me which added further delays and upon arriving into the very small changing room, there was barely any room to get ready. There is also only one toilet in the whole spa, which is not ideal on a packed spa day and when heavily pregnant. The wet area is nice but again, very small - beds were all taken up and you had to rely on people leaving for their treatments to get one. The beds were not changed in between so were often covered in someone else's wet towels and there were half full cups of water and used magazines strewn all over the place. There was someone there to regularly clean the floor but given it was a wet room, it would have been better if it was regularly tidied up so that each guest could enjoy it rather than dodging wet towels and cups. The treatments were ok - it felt very much like you were in and out for less than your allotted time slot. My friend was not asked what massage she wanted (head or hand) for her facial so had tonnes of oil put in her clean hair meaning that she then had to wash it before tea. After the treatment you were shown to the relaxation room which we were told had 'dried fruit, nuts and refreshments' only to find a container half full of dates and one pot of almost empty tea, again with a room full of used wet towels strewn across the beds.
Because tea was at a set time, the tiny changing rooms were packed full of women trying to get ready at the same time. There was just very little space and it was far from relaxing. Upon arrival to the restaurant area for the tea, we were instructed to wait by a very rude unfriendly waiter who then came back and asked for our names and showed us to the one table we were allowed to sit at. Luckily, he handed over to a nicer waiter who explained how the tea worked and took our order. The food at the tea was nice, although there was a kids party of about 20 behind us so we couldn't really hear each other. My friends also very clearly ordered a specific bottle of white wine, only to be told at the end that they had ordered a different one which was £12 more and that it was our mistake! As compensation they said they would take off the service charge, which then seemed to result in no service, as we had to put our leftovers in our own doggy bags!
Overall, it was a disappointment for the money and a real shame, as it could have been a great spa day but you were made to feel like it was a conveyer belt, lacking in basic facilities management and customer service.