The staff at the spa were all very willing to help and happy. We had a wide range of treatments to choose as part of pour package which was excellent as usually on a pre-organised trip you only have a choice of a few. The pool area was nice but does allow children - understandable for a hotel pool but not expected in a spa facility. There are cold water and herbal teas available in the 'Relax room' which is dimly lit and has loungers for lazing on. There is a Jacuzzi, steam room and sauna and also a mud treatment room which unfortunately didn't work correctly when we had our session but I imagine this would be a lovely experience and good fun. I think the robes and towels could do with replacing, whilst they were all clean and readily available they have lost there 'fluffiness' and have pulls etc - whilst not amazing they were functional and served their purpose. We didn't eat in the spa so I am unable to comment on the food - they did however, bring us tea and biscuits after our treatments which was lovely.All in all we had a lovely time.