United Kingdom England North West Cheshire

Macdonald Craxton Wood Hotel

The treat about this lovely hotel is that although it is only a short distance from Chester, its woodland location makes it feel beautifully secluded, gifting it an air of escape. Comfort and style are at the forefront of everything on offer and that extends to the spa – a renovated area that now boasts state-of-the-art facilities and a particularly luxurious thermal suite. As well as pampering treatments, more holistic therapies such as acupuncture and Chinese cupping are also on offer.

Spa Facilities

Swimming Pool
Sauna
Steam Room
Relaxation Room
Experience Showers
Ice Room / Ice Fountain

Hotel Facilities

Coffee Shop
Restaurant

Spa Breaks (8)
Spa Days (6)

Groups of 6 or more?

More info

or speak to one of our Group Spa Experts on

Latest Government Advice

We are pleased to confirm that all spas are in the process of undergoing phased re-openings and are looking forward to welcoming you safely. The only elements of your spa experience that remain closed until the 15th August at the earliest are the thermal facilities (including sauna and steam rooms) and any treatments involving the face.

Spa facilities: Due to government guidelines some spa facilities and leisure facilities may not be available.

One night bed and breakfast
Full use of the grounds and gardens

One night dinner, bed and breakfast
Full use of the grounds and gardens

One night’s bed and breakfast, a choice of 1 x 25 minute treatment from: Superfood Pro Radiance Facial, Freestyle Deep Tissue Massage, Best Foot Forward, File and Polish on hands or File and Polish on feet, robe, towel and slippers provided and 1 hour use of the pool.

1 every 12 guests goes FREE for stays Sunday - Thursday

Treatment choices may be subject to change

Use the code MAC10 to receive 10% OFF overnight breaks for travel dates in August, September and October!
(Excluding 28th - 30th August. Bookable from 1st August to 9th August)

One night's dinner, bed and breakfast, a choice of 1 x 25 minute treatment from: Superfood Pro Radiance Facial, Freestyle Deep Tissue Massage, Best Foot Forward, File and Polish on hands or File and Polish on feet, robe, towel and slippers provided and 1 hour use of the pool.

£5 voucher towards a minimum spend of £50 in spa store

1 every 12 guests goes FREE for stays Sunday - Thursday

Treatment choices may be subject to change

Use the code MAC10 to receive 10% OFF overnight breaks for travel dates in August, September and October!
(Excluding 28th - 30th August. Bookable from 1st August to 9th August)

One night’s bed and breakfast, 2 course dinner, a choice of 1 x 25 minute treatments from: Superfood Pro Radiance Facial, Freestyle Deep Tissue Massage, Best Foot Forward, File and Polish on hands or File and Polish on feet, bottle of Prosecco, robe, towel and slippers provided and 1 hour use of the pool.

£10 voucher towards a minimum spend of £50 in spa store

Treatment must be taken on Monday

Late check-out on Monday

1 every 12 guests goes FREE

Treatment choices may be subject to change

Use the code MAC10 to receive 10% OFF overnight breaks for travel dates in August, September and October!
(Excluding 28th - 30th August. Bookable from 1st August to 9th August)

One night’s bed and breakfast, 2 course dinner, a choice of 2 x 25 minute treatments from: Superfood Pro Radiance Facial, Freestyle Deep Tissue Massage, Best Foot Forward, File and Polish on hands or File and Polish on feet, robe, towel and slippers provided and 1 hour use of the pool.

£5 voucher towards a minimum spend of £50 in spa store

1 every 12 guests goes FREE for stays Sunday - Thursday

Treatment choices may be subject to change

Use the code MAC10 to receive 10% OFF overnight breaks for travel dates in August, September and October!
(Excluding 28th - 30th August. Bookable from 1st August to 9th August)

Two nights’ bed and breakfast, 2 course dinner on the first day, a choice of 1 x 55 minute treatments from: Biotec Prescribed Facial, ELEMIS Couture Touch, Superfood Pro Radiance Facial or Freestyle Deep Tissue Massage, Afternoon Tea, bottle of Prosecco, robe, towel and slippers provided and 1 hour use of the pool.

£10 voucher towards a minimum spend of £50 in spa store

1 every 12 guests goes FREE for stays Sunday - Thursday

Treatment choices may be subject to change

Use the code MAC10 to receive 10% OFF overnight breaks for travel dates in August, September and October!
(Excluding 28th - 30th August. Bookable from 1st August to 9th August)

Three nights’ bed and breakfast, dinner on 1st day, a choice of 2 x 55 minute treatments from: Superfood Pro Radiance Facial, Freestyle Deep Tissue Massage, Elemis Couture Touch or Biotec Prescribed Facial, Afternoon Tea on 2nd day, bottle of Prosecco, robe, towel and slippers provided and 1 hour use of the pool.

£10 voucher towards a minimum spend of £50 in spa store

Use the code MAC10 to receive 10% OFF overnight breaks for travel dates in August, September and October!
(Excluding 28th - 30th August. Bookable from 1st August to 9th August)

Includes a 55 minute ELEMIS Couture Touch Treatment inclusive of ELEMIS Facial and Deep Tissue Body Massage, Afternoon Tea, robe, towel and slippers provided and 1 hour use of the pool.

20% off additional pre-booked treatments

£5 voucher towards a minimum spend of £50 in spa store

55 minute Rasul Mud treatment
Cream Tea
Glass of Prosecco
Robe, towel and slippers provided
1 hour use of the pool

Includes a choice of 1 x 25 minute treatment from: Superfood Pro Radiance Facial, Pro Collagen Age Defy Facial or Freestyle Deep Tissue Massage, robe, towel and slippers provided and 1 hour use of the pool.

£5 voucher towards a minimum spend of £50 in spa store and 20% off any additional pre-booked treatments

1 in every 8 guests goes FREE

Includes a choice of 1 x 55 minute treatment from: Biotec Prescribed Facial, ELEMIS Couture Technology, ELEMIS Couture Touch, Superfood Pro Radiance Facial or Freestyle Deep Tissue Massage, robe, towel and slippers provided and 1 hour use of the pool.

£5 voucher towards a minimum spend of £50 in spa store

Includes a 55 minute Elemis Couture Touch Treatment, Cream Tea with glass of Prosecco, robe, towel and slippers provided and 1 hour use of the pool.

£10 voucher towards a minimum spend of £50 in spa store and 20% off additional pre-booked treatments

1 every 10 guests goes FREE Monday - Thursday

Includes an 85 minute Signature Treatment inclusive of ELEMIS Deep Tissue Massage with a Superfood Facial, a choice of 2 course lunch or Afternoon Tea, glass of Prosecco, robe, towel and slippers provided and 1 hour use of the pool.

£10 voucher towards a minimum spend of £50 in spa store and 20% off any additional pre-booked treatments

Groups of 6 or more?

More info

or speak to one of our Group Spa Experts on

At a glance

Recovery Retreats

This spa offers treatments and packages designed for anyone with or recovering from cancer and delivered by specially trained spa therapists.
Horse Racing

Craxton Wood Hotel is only a short drive from Chester racecourse.
Local Attractions

Chester Cathedral, the Roman Amphitheatre, Chester Zoo, Ness Botanical Gardens, and the Blue Planet Aquarium are easily accessible from the venue.
Restaurant

The Craxton Wood Grill serves British classics with a twist.
Shopping

Chester itself is a picturesque destination brimming with boutiques.
Family Friendly

The venue is welcoming to families, with the pool open to children from 9am-11am and 3pm-6pm, as well as the restaurant being flexible for little taste buds.
Group Venue

With many triple bedrooms in the hotel, the venue is ideal for groups and hen parties, and the spa can accommodate groups as large as 28 people.
Hotel Spa Venue

This venue offers a range of spa and leisure treatments in a separate building to the accommodation, but is not a specialised spa.

Spa & Leisure

Swimming Pool
Sauna
Steam Room
Relaxation Room
Experience Showers
Ice Room / Ice Fountain
Rasul
Gym / Classes
Car Parking

Following a little pampering of their own, Vital Health and Wellbeing Club at Macdonald Craxton Wood Hotel and Spa now combines both leisure and relaxation side by side. Their £1.4 million renovation has left the venue with a state of the art thermal suite which includes experience showers, a sauna, a steam room, 11 luxury treatment rooms and a gym.

In keeping with the Macdonald brand’s pampering leitmotif, the Elemis and Jessica product lines are put to optimum use in a range of therapies and beauty treatments. Following the refurbishment, holistic services are now also available, such as acupuncture, Chinese cupping, and sports physio massages.

Hotel & Accommodation

Coffee Shop
Restaurant

Close to the Roman town of Chester, Macdonald Craxton Wood Hotel is ensconced in 27 acres of mature woodland and gardens, and within the construct of what remains a country house atmosphere, there are 72 rooms and suites including family rooms.

The hotel’s main restaurant is the Craxton Wood Grill, which serves British classics with a twist. For something a little lighter in a less formal atmosphere there is a cocktail bar and lounge complete with an outdoor terrace. Additionally, there is also the Vital Coffee Bar. Finally there is the Woodland Spa Café, allowing you to have your lunch in the comfort of your robe.

Location

Macdonald Craxton Wood Hotel, Parkgate Road, Ledsham, Cheshire,
CH66 9PB

Ledsham, Nr Chester.

spa reviews
hotel reviews

Overall Rating for this spa

8.4

Overall Rating for this spa

Very Good

(76 reviews)

Condition of Spa

8.6

Quality of Treatments

8.8

Staff

8.4

Quality of Food

8.0

Quality of Facilities

8.4

Value for money

8.4

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Excellent
Very good
Good
Average
Poor

6.0 Good

The facilities around the pool are starting to look a little tired. The treatment rooms and relaxation areas were very nice. I had a facial and my husband had a back massage with a separate therapist and we both felt that the treatments felt rushed. I wouldn't return and I wouldn't recommend it to anybody else. I'm just pleased that I booked it as a package through spa breaks.

Karen 20/03/2020

10.0 Excellent

Staff were very friendly the treatments were amazing. The spa was very clean. By far again the best spa me and my partner have been too.

Michelle 19/03/2020

6.0 Good

Dirty crockery on tables everywhere. Fair play to staff trying to fit us in for treatments...

Ogwena 12/03/2020

8.0 Very Good

The spa was great, the drinks were very expensive and not a great selection of wine... but the staff were friendly and treatment was wonderful.

Hannah 11/03/2020

6.0 Good

Ian 10/03/2020

8.0 Very Good

Had a lovely day here. The relaxation room was great and the facilities were good. We had a choice of treatments. I enjoyed the leg scribe and facial but felt bruised after the back massage.

Beverley 07/03/2020

6.0 Good

Treatment was amazing - staff lovely. One of the saunas was out of order and not enough beds around the pool. Afternoon tea was not worth the money, the scone was awful! Drinks very expensive too. But still a nice, relaxing day. The pool and relaxation rooms are very nice.

Charlotte 03/03/2020

8.0 Very Good

Treatment was ok. Changing rooms we're a disgrace.

Kerry 23/02/2020

10.0 Excellent

Absolute fantastic massage was amaze

Skye 11/02/2020

6.0 Good

Again a bit like the hotel experience, faulty towers springs to mind. Pool wasn't working both days we were there which was really disappointing - we have been offered to return for a free day pass to use facilities as compensation. One of the steam rooms wasn't working. One of our treatments was moved forward and I didn't feel the facial was a 25 mins treatment more like 15 mins. Facilities are nice but the layout is all over the place. No toilets in the changing room. The spa cafe is nice but again understaffed the poor guy in there was running around all over the place.

Helen 29/01/2020

6.0 Good

Unfortunately when we arrived we were told the pool was out of order .We could have rebooked but three of us had travelled from London. They did give us afternoon tea as compensation which was nice.One of the saunas was out of order but the other one was fine.There was a sink in the spa area with dried up tangerine peel and a sweet wrapper in that had been there more than a day!We all thought the spa treatments were very good and the places to relax were also plush and comfortable over all a very good experience

Mrs Kay 28/01/2020

10.0 Excellent

Michelle 27/01/2020

10.0 Excellent

Mostly it was excellent but a few things were out of order (a shower around pool area was missing, both urinals were out of order too.) Nice relaxation room after treatment. Really enjoyed treatments but our friends had a problem as steam in rasul was not working properly. They were given a voucher to compensate.

Val 07/01/2020

2.0 Poor

Needs an uplift for the price that is charged things were broken like the foot spa

Lisa 23/12/2019

10.0 Excellent

Carole 03/12/2019

8.0 Very Good

Eileen 12/11/2019

10.0 Excellent

All spa treatments were amazing looked after by the staff. Spa cafe a very big let down. Waited 40 minutes for our lunch only to find it went to another table. Got a refund

Elizabeth 22/10/2019

10.0 Excellent

Had a spa break with ten friends, we all had either facials or massages and everyone really enjoyed them. The spa was lovely and clean and the relaxation room was perfect. We didn't eat at the spa so can't comment but everything else was great.

Jane 15/10/2019

10.0 Excellent

Very welcoming staff, Sophie the spa manager made sure we were shown around all the facilities by a member of the team. The massages we booked were excellent, it was a very relaxing day would do the spa again without the overnight stay.

Susan 06/10/2019

10.0 Excellent

Spa fab. Treatments very relaxing staff very professional. Very clean.

Susan 03/10/2019

8.0 Very Good

Karen 26/09/2019

10.0 Excellent

The spa was fantastic, the staff really made our stay! The treatments where fantastic and I left feeling well and truly pampered and relaxed and I've not felt like that in a while! There was a few things in the spa that weren't working but it didn't impact our stay would definitely visit here again.

Kirsty 24/09/2019

8.0 Very Good

Spa was lovely, staff very attentive and my massage was one of the best I’ve had

Michelle 15/09/2019

10.0 Excellent

Anna 01/09/2019

8.0 Very Good

Staff were struggling due to dryer being broken so shortage of towels. Treatment nice.

Jane 01/09/2019

8.0 Very Good

When we first arrived they told us our complimentary rasul experience hadn't been booked in. I explained that when booked, my treatments had been booked in and the lady on the phone informed myself that as it was booked in August we also had our complimentary rasul experience and glass of prosecco to look forward to. The spa said the complimentary treatment should have been booked in and due to it being fully booked we wouldn't be able to have it. I asked if we could be compensated in another way and they said due to it being bank holiday they couldn't.Another two parties were experiencing the same problems. We all asked to see the manager.We waited awhile for the manager(who we didn't see)and one of the girls from behind the desk came to tell us they could do our rasul experience for us at 5pm which we were over the moon about.I'm not fully sure where the lack of communication is from but it needs to be rectified. We were lucky that in the end it didn't affect out spa experience and I did feel for the poor girls behind the desk who were overwhelmed by it all. I think there needs to be some sort of policy in place that if problems occur in the future there needs to be something available that can compensate the customer. We would have been pleased with a complimentary afternoon tea for example. Luckily our problem was rectified and we had a wonderful spa experience.

Paula 28/08/2019

2.0 Poor

We was rushed threw the treatments and my nails were not done very good

Carla 28/08/2019

8.0 Very Good

As stated before we were left for 20 minutes waiting for a treatment and there was a confusion with our afternoon tea resulting in us having to wait a further 30 minutes from a pre booking time and quality of food was poor. We would of also have liked access to a jacuzzi.

Vikki 27/08/2019

10.0 Excellent

Sarah 27/08/2019

8.0 Very Good

On the whole it wasn't however the food and drinks were a long time in arriving

Michael 24/08/2019

8.0 Very Good

Bernadette 20/08/2019

10.0 Excellent

We were delighted to be welcomed by a welsh speaking lady who was extremely helpful and polite. The spa was wonderful. Also the gentleman on reception was so welcoming and nothing was too much trouble.

Carol 30/07/2019

10.0 Excellent

They enjoyed the spa treatments. The massages were great. Really got into the muscles. Both felt achy the next day.

Sheana 23/07/2019

8.0 Very Good

Lovely staff and amazing Elemis treatments. Facilities ok but missing a jacuzzi. Would recommend

Gill 11/07/2019

10.0 Excellent

Staff very professional and friendly. Clean and we'll presented. However, one foot spa was not working, the drinking water fountain was not working although iced water was provided. The spa would benefit from a jacuzzi. The swimming pool was clean and a reasonable size. The changing rooms were also clean and ample lockers. The treatments were excellent, Elemis products used.

Patricia 03/07/2019

8.0 Very Good

We all enjoyed our treatments. Only comment is that when I came out of my spa I was not taken to the treatment room as my friends were so I was looking for them for a while.

Catherine 13/06/2019

10.0 Excellent

The spa was lovely with lots of different areas although no hot tub. The communication with staff wasnt the best upon arrival as they had us down for treatments we hadn't even picked yet. Also, on the sunday/monday package although you can use facilities on the sunday, you don't get robe/slippers until the day of treatment on the monday. Nevertheless the spa was relaxing and the treatment was lovely, the products felt and smelt great.

Rebecca 12/06/2019

8.0 Very Good

Jade 11/06/2019

8.0 Very Good

My treat ment was amazing and I have no complaints however 2 of my friends where a bit disappointed because they felt the massage wasn't effective or deep enough .the facilities are adequate the only thing lacking is a hot tub ...there's a nice outside area and the hotube would be ideal ....the spa and changing rooms are lovely and clean the staff regularly check and keep on top of things

Georgina 21/05/2019

8.0 Very Good

We recently had a one night spa break in a classic double room including a 25 minute treatment, 2 course meal and breakfast for £169. When we arrived at the hotel we went straight to the spa. The spa has a lovely tranquil atmosphere, just what we expected. A robe, towel and slippers were provided. We both had a 25 minute deep tissue massage which was amazing! I’d go as far as saying the best ever. The spa thermal suite is lovely, clean and relaxing. The pool is also fab. The lockers in the changing room are a bit tricky. I’m all for modern technology but the ones where you just use a £1 coin are much easier! Our room in the hotel was fab, although a little dated, it had everything we needed for an enjoyable relaxing night. It was clean and tidy. As part of our package we had a 2 course evening meal but when we went to the restaurant the lovely waitress serving us gave us 3 course option for no extra charge. All our courses were delicious and thoroughly enjoyable. Staff were very friendly and attentive. Breakfast was a similar good experience. It was buffet style and had everything you could ask for and more. You can order extras too. The waiting on staff were again very attentive making sure our tea pot was topped up and tables cleared. We thoroughly enjoyed our spa break and cannot wait to book another soon.

Danielle 10/05/2019

10.0 Excellent

Amazing

Lesley 30/04/2019

10.0 Excellent

Very good quality. Very happy overall

Greg 25/04/2019

10.0 Excellent

We had a lovely spa day at craxton wood hotel. From start to finish the staff were so lovely and accommodating. It was a beautiful day outside so the spa receptionist organised for our afternoon tea to be in the garden for us rather than the spa. Highly recommend this place for a nice girls day!

Chantal 24/04/2019

6.0 Good

Once the Spa staff realised we had booked a treatment they served us well and where courteous Some areas of changing facilities where grubby but looking past this the gift of a spa day was fair Would not chose again though.

Jackie 24/04/2019

10.0 Excellent

Perfect! Staff were lovely. Facilities were great. Afternoon tea was lovely

Julie 22/04/2019

10.0 Excellent

Problem with the music jumping in the rooms so a little time wasted sorting it out otherwise a lovely experience

Andrea 14/04/2019

10.0 Excellent

Only thing it is lacking is a jacuzzi. Also, one foot spa bath was not working, which isn't great when going as a couple.

Rebecca 31/03/2019

8.0 Very Good

First impressions of the spa was lovely, member of staff advised us on what to do and where to go. We had full use of all facilities which was fab. We did feel they was missing a jacuzzi but other than that it was very nice, just what we needed to relax.

Helen 28/03/2019

8.0 Very Good

Delighted to have relaxing time with 3 daughters. Slight mix up with afternoon tea dietary needs which was rectified in satisfactory way.

Jennifer 21/03/2019

8.0 Very Good

Lovely experience

Norma 19/03/2019

10.0 Excellent

We enjoyed everything about our day at Craxton Wood. Will be definitely booking again.

Gillian 06/03/2019

10.0 Excellent

After returning to this spa 5 years later, we were pleasantly surprised by the separate spa facilities (including separate changing rooms and two relaxation rooms). Our treatments were exceptional too- we left feeling like new women! Thank you!

Helen 18/02/2019

4.0 Average

When we arrived the woman said we would get a tour, we stood waiting and everyone seemed to ignore us like we weren’t there. Got told by someone else he would show us around and he never came back. Waited about 10 minutes to be served for a drink and when the man came out he was running around on his own doing everything whilst the woman from the spa just stood there. Also included in the package was a free gift which we never received

Lauren 17/02/2019

8.0 Very Good

Adam 16/02/2019

10.0 Excellent

The spa was the best bit of the weekend. Really enjoyed the treatment and then the saunas, stream room and pool for afterwards.

Melissa 05/02/2019

4.0 Average

Arrived on a busy Sunday a couple of hours early so thought we’d have a coffee and cake before having a swim. Waited for ten minutes before someone arrived to take our order. Turns out it was the staff party that night so a lot of staff weren’t in work. Cake was stale and had clearly been sat out for a couple of days. Went for a swim and poolside was pretty grubby bits of cake and afternoon tea (and used plasters) on the floor. At treatment time, despite giving very clear notes about my wife’s name and the fact she was pregnant they ‘couldn’t find’ my wife meaning her treatment started 15 mins late. Then the therapist said she hadn’t been told about the pregnancy meaning that an already short 25 min treatment got turned into a 15 min One as they were so busy. Amazingly, the same name mix up happens again on the Monday when we went for another treatment even though we double checked they had all the details. All in all, it’s clear that this place is all about volume and getting you in the door without any great care being taken to offer a great experience once you arrive. Really disappointing

Neil 16/01/2019

10.0 Excellent

It was really good.

Mutinta 15/01/2019

8.0 Very Good

Lovely massage, the restaurant staff were extremely slow and actually rude. One staff member in particular was quite patronising when we asked for a slight change in menu.

Deborah 03/01/2019

8.0 Very Good

I’d visited the spa 18 months ago and so knew what to expect. The facilities are a little tired and not everything is working - for eg one of the foot spas was still broken when I visited again this time. It’s a shame there isn’t a jacuzzi, but none of that would be enough to put me off going. Our visit this time though was very disappointing. The spa had accepted far too many bookings for that day which ruined the experience - along with the aqua zumba class that started up whilst several people were trying to quietly read by the pool. It felt busy, overstretched and staff were stressed. People were arriving and being put on a waiting list for robes. A real shame because whilst hopefully it was a one off during the busy Christmas period I’m not sure I’ll take the risk again and will probably look elsewhere.

annie 30/12/2018

10.0 Excellent

Excellent

Ian 22/12/2018

8.0 Very Good

Had a very relaxing day. Food portions are on the small side. We will be back for new year however fantastic

Lisa 21/12/2018

10.0 Excellent

The two girls we had were the best and were excellent at their job. Would use spa again x

Nicola 13/12/2018

10.0 Excellent

Lovely day spa and sauna facilities great overall good day recommend it

Helen 12/12/2018

8.0 Very Good

Spa was fantastic can’t complain one bit. The only criticism we had was the food with our overall stay.

Lee 11/12/2018

10.0 Excellent

We thoroughly enjoyed the Spa day. Every member of staff went the extra mile to make our visit enjoyable. The only missing thing is a Jacuzzi!

Tracy 05/12/2018

8.0 Very Good

The spa is excellent. I do think it is missing having a Jacuzzi Staff are great. Treatments was lovely though sadly staff shortages meant we were messed around a bit having some treatments at the end of the day and did cut into our time together. Although the staff did compensate us with tea and cake, so they did try to make amends which is appreciated. They can't help someone going off sick. Think the explanation of Elemis couture touch technique needs to be explained in the advertising as it was hard to find out what this was...its a mini facial, head massage and back and shoulders. Nice spa, great staff, will use again

Sue 28/11/2018

10.0 Excellent

Lovely professional massage from knowledgable therapist. Very relaxing day

Julie 18/11/2018

6.0 Good

The nail treatment was really bad with the additional mini facial at a cost of £15 lasting a few minutes too. My nail polish had already started to come off by the next morning

Alison 17/11/2018

8.0 Very Good

Christina 10/11/2018

8.0 Very Good

Spa was beautiful, however we got told we had three treatments but only received two. Only other let down was that there was no hot tub in the spa.

Ellie 08/11/2018

8.0 Very Good

John 30/10/2018

8.0 Very Good

Beautiful spa, spotlessly clean! Treatment was very good. Unfortunately didn’t have any food but would certainly try it next time! Shame the hotel doesn’t reflect the same style ambiance

Danielle 30/10/2018

10.0 Excellent

Superb day from the moment we arrived, facilities were great probably could have done with a secluded swimming area and Jacuzzi. Treatment was fab deffinatley would reccomend to people

Jennifer 30/10/2018

10.0 Excellent

Spa facilities are excellent, the best back massage my husband and I we have received. Beautiful and lovely atmosphere.

Clare 25/10/2018

10.0 Excellent

Delightful. Light lunch good. Therapists very nice & helpful.

Gill 09/10/2018

10.0 Excellent

The spa was clean and had good facilities. The massage was relaxing and we had good communication from the therapists about what was involved.

Kelly 26/09/2018

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Overall Rating for this hotel

8.0

Overall Rating for this hotel

Very Good

(61 reviews)

Staff

8.4

Room Comfort

8.0

Quality of Bars & Restaurants

7.6

Location

8.8

Quality of Facilities

8.2

Value for money

7.4

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8.0 Very Good

Room was clean. Heating was easy to control. Bed was comfortable but pillows were too soft. Bathroom was clean with plenty of hot water. Towels and bedlinen were clean and nice quality. Breakfast was good with plenty of choice.

Karen 20/03/2020

10.0 Excellent

Well what can I say an amazing hotel, very clean, excellent staff who were very friendly the whole stay. The food was impeccable! I have been to some amazing restaurants in my time but this beats everywhere. The hotel room was fabulous also. It was my partners birthday and the hotel left a surprise in there for him. Overall by far the best hotel I've ever stayed in.

Michelle 19/03/2020

8.0 Very Good

Lovely stay, the milk in the room had gone off and the food in the restaurant wasn’t amazing. But overall we had a lovely stay and the staff were very friendly and helpful

Hannah 11/03/2020

8.0 Very Good

Hi They didn’t serve porn star martini? Biggest selling cocktail for the girls . It needs a big jacuzzi , Other than that it was an enjoyable stay

Ian 10/03/2020

6.0 Good

Ok - a bit dated in parts. Lacked atmosphere. Very slow service, but staff were lovely.

Charlotte 03/03/2020

6.0 Good

Booked for a Valentine's weekend. Upon arrival we visited the spa. We we're given robes only to be told there wasn't any belts with them. Had to wait over 40mins passed our check in times. Again evening meal table was booked for 830pm didn't get seated until 9pm. Menu was poor. Opted for chicken only to be told they'd ran out. Had lamb, surprisingly was beautiful but didn't come with any sides ie, no mash, potatoes just bits of chorizo. Pudding was a variety of small deserts which seemed like they'd been in the fridge all day. Most of the staff seemed stressed & not concerned about out issues. Breakfast was alot better. Staff more happy maybe everything had calmed down. Disappointed overall. Would not return.

Kerry 23/02/2020

6.0 Good

Nice hotel but unfortunately let down by the lack of staff. Not enough staff in all areas and we heard lots of complaints. Nice big room. Food was very good despite bad reviews I think they may have sorted this issue as both our lunches and evening meals were lovely. Breakfast was a bit of a disaster - not enough staff, food not being replenished and running out. Nice food just not enough staff manning it. It was a bit like faulty towers - lots of things broke, like the cold tap in our room we had to ask twice for it to be fixed as we couldn't turn it on! Lots of people complaining.

Helen 29/01/2020

8.0 Very Good

The room was spacious and clean.The bed was extremely comfortable fabulous sleep.We did order ice for the room and waited an hour!Dinner was very good but service was a little slow we were in the dining room two and a half hours.The bar I thought would benefit from some back ground music.We went back to our room as there was no atmosphere!After a good nights sleep we went for breakfast the food was very good quality but the plates were cold and the Bain-Marie was not keeping food hot enough either.Individual items running out people having to wait for eggs beans mushrooms also the toaster was not working properly we put toast through three times and still no colour. It was rather like faulty towers to be honest really needs a new manager it's a shame as the breakfast was tasty. These complaints are easily resolved it's a pity!

Mrs Kay 28/01/2020

10.0 Excellent

Excellent value

Michelle 27/01/2020

8.0 Very Good

The hotel is a little tired and needs some basic maintenance carrying out but this did not spoil our visit. The bed was a bit too soft through wear but pillows were comfortable. The fan in the en-suite was best hotel fan ever. Every member of staff was helpful, pleasant and efficient. Faye pulled out all the stops to improve our breakfast experience. The cold buffet choice was very good (I rarely find granola and berries in hotels) however the hot buffet was not the best. This was fed back to chef and was improved on our second morning. The afternoon tea was very good and when we questioned the fact that there were on 3 of each sandwich but 4 of us, our waitress fixed it for us(cannot remember her name I'm afraid). The rooms were well soundproofed.

Val 07/01/2020

4.0 Average

Rooms are very old, bathroom flooded. Facilities really old. Very overpriced the hotel needs an uplift

Lisa 23/12/2019

10.0 Excellent

Carole 03/12/2019

8.0 Very Good

The staff very welcoming, accommodating and friendly on arrival and for the duration of our stay. The evening meal and breakfast was very good standard and good choices of food on the menu, the shin beef was delicious. The spa and pool falcicties were very clean and modern! Really enjoyed our stay!

Eileen 12/11/2019

6.0 Good

Accommodation large and roomy.

Elizabeth 22/10/2019

10.0 Excellent

Had a fantastic spa break with 10 friends at Craxton Wood Hotel, everything was perfect from the comfort of the bed, the lovely food and the very friendly staff especially Doreen and Nicky who made our stay even better.

Jane 15/10/2019

8.0 Very Good

The staff were very welcoming the room was very spacious clean an every thing we needed, the only thing missing was a decent nights sleep unfortunately the was a large group of girls staying and we had some in the adjoining room they played very loud music before we went down to dinner, unfortunately we were woken at 1pm to the sound of singing which went on till about 2.30pm they then returned to the room and a lot of banging around and loud music again eventually called reception about three and did hear a man tell them to be quiet, the music stopped but still a lot of noise until 4am. Dinned in the restaurant food was ok very strange sticky toffee pudding looked and tasted like a very small slice of chocolate cake.

Susan 06/10/2019

10.0 Excellent

Came for a spa treat 2 nights. Lovely attentive staff cosy hotel. Spa facilities good very good pool.

Susan 03/10/2019

8.0 Very Good

Overall very nice, slightly dated room but the bathroom was very Morden, coffee and tea making was provided in room except no biscuits which usually provided by a four star hotel, but that’s not a big problem. Staff were nice including reception and restaurant .

Karen 26/09/2019

8.0 Very Good

The hotel is pretty standard in terms of the rooms. However it was clean and spacious with a lovely bathroom. The good in the Craxton Grill was lovely and the service was friendly and fast. The hotel staff themselves are lovely and very accommodating.

Kirsty 24/09/2019

8.0 Very Good

Hotel was lovely, most of the staff really helpful. However the prices of the drinks and much menu was a bit much £14 for one club sandwich

Michelle 15/09/2019

10.0 Excellent

Fabulous spa facilities and treatments.

Anna 01/09/2019

10.0 Excellent

Excellent

Jane 01/09/2019

10.0 Excellent

Paula 28/08/2019

2.0 Poor

From the start we had an awful time the staff food treatment the whole experience was not good we had to complain it ruined our mother’s mother day gift

Carla 28/08/2019

8.0 Very Good

Overall it was a pleasant and relaxing stay, the only downside was staffing and their attentiveness during meal times and to few staff during busy periods, also corridors left for long periods with rubbish and leftovers outside rooms. The spa was clean and served its purpose , but we were forgotten about for one treatment even though we'd discussed with staff earlier and our afternoon tea didn't arrive and when it did it wasn't the best quality.

Vikki 27/08/2019

6.0 Good

The hotel room was like a room at a nursing home and smelt like it too. No air con in room or anywhere in hotel. Stained blanket on bed. The halls were filled with trays of food and drinks from people who had ordered room service, they were their for hours as staff didnt remove them. Afternoon tea was horrible, soggy butties! The only good part of the hotel was the spa, their facilities were brilliant would 100% go back for a spa day but would not stay at hotel again especially for the price we paid. Food in the restaurant was tasteless and expensive. Breakfast was good though. Staff were nice.

Sarah 27/08/2019

8.0 Very Good

We had a two night stay at this Hotel and the first night was splendid and we both slept very well there was even a bottle of Prosecco chilled waiting for us on arrival as we were celebrating a 21 year anniversary Unfortunately on the second night there was a large wedding taking place which was a Gypsy wedding and they took over the place kids running riot shouting and giving the staff a total runaround .We decided at 9pm to go upto our room but the noise continued throughout the night . After a frustrating nights sleep we left soon after breakfast deciding not to use the spa again or book any more treatments even on checkout the reception was full of travellers and felt we never had the opportunity to express our disappointment

Michael 24/08/2019

6.0 Good

Majority of staff in hotel very nice, particularly woman on desk at check in and check out, manager on for the restaurant in the evening (dealt with food complaint very well) and gentleman for breakfast (very cheerful) Young girl behind bar and young lad serving food (evening) need advice on smiling/customer service. Chef needs advice on how to cook burger and chips! Room - was lovely but staff need to check; the tv remote works, the hairdryer works, (saves customer finding out and having to ask) cleanliness of glass in bathroom and mend the annoying dripping tap! Breakfast fab. Seating areas lovely.

Customer 23/08/2019

8.0 Very Good

I booked this for my Daughters hen party as an overnight stay. The spa was excellent, all the bookings went smoothly, it was well organised. The food in the restaurant was excellent, brilliant service from our server Lee, pleasant and very helpful. The reception staff( especially Laura ) were wonderful. My only criticism is the standard of the room, I think housekeeping could be a bit more attentive, I found it was quite dusty in places and a bit dated. Overall, we had an excellent time and the location was perfect.

Bernadette 20/08/2019

8.0 Very Good

Thoroughly enjoyed our stay from start to finish and will definately be back. There was a mix up with the evening meal but the restaurant manager offered us a couple of free drinks as we had to have a later booking. There was no strawberries and cream in the room as promised when we booked. I did mention this to the receptionist who was really polite and helpful and apparently we were suppose to have these in the spa. The drinks were quite expensive but overall a fantastic place with lovely staff.

Carol 30/07/2019

8.0 Very Good

It was a treat for my son who is getting married. He went with my husband.The room was an accessible one with plenty of space.Good facilities ie sauna swimming pool. They had 2 treatments each in the wellness centre.The downside apparently was the evening meal portions were quite small for a bloke.Only 3 small new potatoes, not enough. Breakfast was brilliant.

Sheana 23/07/2019

8.0 Very Good

Room good but would benefit from air conditioning. On arrival the room smelt a little foisty. Staff all very friendly and helpful. Good was excellent. Not impressed with the cocktails.

Patricia 03/07/2019

10.0 Excellent

Rooms were nice and comfortable

Catherine 13/06/2019

10.0 Excellent

For a first time spa break i was thoroughly impressed with this venue and the package as a whole. The value for money is fantastic in consideration of what is included. The rooms were spacious and comfortable, the food was lovely and filling and the staff were very welcoming. The only thing i would say could be better was the fact you only getba robe and slippers on the day of your treatment. So when we arrived on the sunday, although we could use the spa we didnt get a robe and slippers until the monday. I would highly recommend this venue and the sunday/monday package.

Rebecca 12/06/2019

8.0 Very Good

Clean and tidy, food was gorgeous in the restaurant staff were friendly, enjoyed our stay x

Jade 11/06/2019

8.0 Very Good

Lovely venue and very nice hotel ...no complaints but only one gripe ...the room felt miles away from reception down mikes of corridors could easily get lost...service a little slow at dinner but that's because there was a wedding on also ...the staff are lovely and really do try their best to offer a good service

Georgina 21/05/2019

10.0 Excellent

Lovely

Lesley 30/04/2019

10.0 Excellent

Very welcoming, polite and well worth every penny

Greg 25/04/2019

6.0 Good

Hotel room booked for a 50th birthday gift Room nice and complimentary tray was good. Sleep unfortunately disturbed by false alarm fire alarm at 5am just when a total relax was needed!! Early breakfast due to waking and staff all doing their best but overhearing senior member chastising and belittling a young woman was most distressing and unprofessional Food good wine a bit pricey

Jackie 24/04/2019

10.0 Excellent

We had a lovely break. The hotel is lovely.

Julie 22/04/2019

8.0 Very Good

Enjoyed the stay but service was very slow , not enough staff at evening meal and breakfast Waited ages for the wine , left in the bucket and when we went to pour our own wine it was half empty ! Not great The spar was amazing and the facilities

Andrea 14/04/2019

6.0 Good

Rooms are very dated, lots of staining on carpets etc, and lack of privacy when curtains are open- normally not an issue, but they were so blackout having them shut took all the light out of the room. The food and spa made up for an otherwise rubbish stay.

Rebecca 31/03/2019

8.0 Very Good

On arrival to the hotel first views of the Craxton Wood Hotel was beautiful, the staff was very friendly. Our room was ready to go into as soon as we got there. As lunch wasn’t included in the package we had lunch from the cocktail bar. We did feel for what we had was slightly over priced. Dinner was beautiful and reasonable. Breakfast was a buffet breakfast so had a lovely variety of cereals, pastries, fruit and toast. But we was disappointed in the main breakfast because this was a buffet and you could help yourself the bacon, sausage, mushrooms, beans and eggs were kept in metal tins to keep warm and didn’t look or taste very nice, as we felt it was left over a period of time. When we sat down we was advised if we wanted to have scrambled egg, or poached egg we had to order but when we was ready to eat the main breakfast we had to wait, so it was cold before the egg was ready which was a real shame. I think if they had timed when you wanted your main breakfast to what egg you ordered, and maybe cooked all of this from fresh and not left in the mental tins would be much more inviting. As breakfast in the most important meal of day it would make you feel a lot better.

Helen 28/03/2019

6.0 Good

The hotel is lovely just a bit dated and the rooms could do with an update

Lauren 17/02/2019

8.0 Very Good

Adam 16/02/2019

10.0 Excellent

Had a really good stay at the hotel. Would definitely go back.

Melissa 05/02/2019

4.0 Average

Booked for my wife’s 40th birthday as a ‘treat’ however unfortunately this trip just never became that. The hotel itself is nice enough and in a good location. We arrived on a Sunday to immediately be informed that the lady on the reception didn’t normally work there and was just standing in for the regulars as it was the staff party that night. We were early so we went around to the spa before our treatment which was fine although it was very busy. We had to wait almost half an hour before we finally got our robes and towels as again there was only one member of staff around. When we checked in the process went smoothly until we actually got into the room. I had booked a ‘feature’ room through spa breaks which of course cost extra but it was meant to be a treat so I didn’t mind. I was told the feature room has a separate sitting area and is bigger than the usual rooms. All I can say if that if this is true, then the other rooms must be tiny. The reality was that is was two, albeit comfy chairs, crammed into a room that wasn’t that big in the first place. Once actually getting into the room it then became clear that this place is very much style Over substance and they rely on people not looking that hard at everything. There were HUGE cracks in the ceiling above the window and it was clear that it had been crumbling into the window frame as there was plaster on the window sill itself. Not great as it clearly hadn’t been cleaned. Next and it was the small details that aren’t that important really but add up. A nice coffee machine with a box for the capsules that was empty and despite for me requesting some coffee pods they never arrived as the temp staff ‘wouldn’t have a clue where to look’. Next, despite clearly being clean, the white sheets had some pretty large stains on them that looked like mould. Again not good. Then we went down for dinner only to find that half the things on the menu weren’t available because they had a busy night the day before and suppliers don’t deliver on a Sunday. Now I know we were there on a Sunday and it was their party but this just isn’t good enough. We ordered two mains which took 45 mins to come despite there only being one other party in the restaurant when we ordered. The food was actually pretty good in All fairness. The bed was comfy and the room was quiet and the breakfast was decent enough but overall this was a disappointing stay

Neil 16/01/2019

10.0 Excellent

Mutinta 15/01/2019

8.0 Very Good

Good value for money, we were happy with everything included in the overall price. Unfortunately the room was dirty, old food and rubbish left on the floor, the room was noisy and the decor was quite dated. Other than the cleanliness the hotel was nice.

Deborah 03/01/2019

10.0 Excellent

A few more seats in the bedroom would make it perfect

Ian 22/12/2018

10.0 Excellent

Excellent hotel and spa facilities 11 out of 10 our masseurs were amazing x only critism if any was the menu in restaurant wasn’t much choice. No white bread and no rose but other than that it was fab and would go again .

Nicola 13/12/2018

6.0 Good

Staff very friendly, hotel clean and tidy, rooms comfy and spacious. Bar good variety. Food terrible, meant to be crispy lamb belly, come soggy fat that was inedible, bubble and squeak come with one strand of bacon and cabbage and pure unseasoned mash potato, salad with just lettuce leaves, no dressing, tomato, cucumber or onion.

Lee 11/12/2018

8.0 Very Good

We thoroughly enjoyed the stay at this hotel. Every member of staff was very friendly and went the extra mile. The only reason I haven't given the accommodation 5 stars is that we had slight plumbing issues in the bathroom!

Tracy 05/12/2018

6.0 Good

We paid £114 for the overnight stay with a 25 minute treatment, access to the spa and evening meal plus breakfast. Having been advised to book in at 3 we arrived at 3 for our treatments at 3.30. We were directed to the spa with our luggage where we filled in a form. I was originally going to have a facial but was told an additional mini facial was available at a cost of £15 so decided to get my nails done instead plus pay for the facial. The therapist spent all of 10 minutes painting my nails, my friend had her toes done. We then we're told to wait until they dried before going into the spa. This wasn't relaxing at all waiting for them to dry. We finally made it into the spa but wasn't allowed into the mud room. We paid for a glass of prosecco at £15 for two glasses and then headed to the hotel to check in.on arrival in our room there was a bottle of wine I had pre ordered. It was red instead of the white. Before going into dinner we advised reception we also didn't have a TV remote. They brought one that didn't work. This was never fixed so later that night we had to manually change the settings on the TV at the side. We also didn't have any heating so was provided with a small electric heater to plug in. My friend said we should be compensated to which we were then offered a bottle of wine. The meal was okay but as my friend didn't like the set menu she ordered off the main menu. At the end her meal was £7 more than the £25 allocation. The waitress tried to charge us £25! It took some exchanges before this was resolved. The next morning we went for breakfast at 9.30 and was surprised to see 8 couples of people waiting to go inside the dining area. We were told to give our room number and also wait. At 10.10 am after 40 minutes we were called through to a table. I was given a English breakfast that was okat but the condiments were minimal and I had to ask for butter and sauces. The sausage was pink and cold inside too. Overall it wasn't the relaxing weekend I had hoped it would be for my friend who had lost her partner recently. I was very disappointed.

Alison 17/11/2018

8.0 Very Good

Christina 10/11/2018

10.0 Excellent

Enjoyed every moment. Room was so comfy and warm. Would visit again. The food menu was very limited so we have to pay a lot extra, even though it was suppose to be included.

Ellie 08/11/2018

8.0 Very Good

John 30/10/2018

4.0 Average

The hotel rooms are in need of some serious renovation, They are old & dated! Mould in the bathroom & a damp unpleasant smell in the corridors! Staff where very pleasant especially Adam. Evening meal was good & a good choice for breakfast! Unfortunately I wouldn’t stay here again.

Danielle 30/10/2018

10.0 Excellent

We stayed here on 22nd October 2018 to celebrate our anniversary. Lovely staff couldn't do enough for you. Spa facilities are excellent. Food was delicious and great value for money. I will be recommending this hotel in future. Thank you spa breaks for the recommendation.

Clare 25/10/2018

10.0 Excellent

Wonderful stay. Staff amazingly helpful. Beautiful breakfast & massage very good.

Gill 09/10/2018

8.0 Very Good

We were checked into a room that hadn't been cleaned and there were still dirty cups etc in the hallway the next morning that hadn't been cleared by the cleaners. The food was very nice and the staff were accommodating.

Kelly 26/09/2018

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Macdonald Craxton Wood Hotel

Spa Facilities

Hotel Facilities

Groups of 6 or more?

One Night Simply Escape Hotel Break

One Night Deluxe Simply Escape Hotel Break

The Spa Break for Two

The Essential Spa Break for Two

The Sunday Spa Retreat for Two

The Indulgent Spa Break for Two

The Ultimate Spa Break for Two

The Ultimate Spa-cation Break

Exclusive Spa Day for Two - 40% OFF

Rasul Spa Experience for Two

The Midweek Essential Spa Day

The Essential Spa Day PLUS

The Indulgent Spa Day

The Luxurious Spa Day

Groups of 6 or more?

At a glance

Recovery Retreats

Horse Racing

Local Attractions

Restaurant

Shopping

Family Friendly

Group Venue

Hotel Spa Venue

Spa & Leisure

Hotel & Accommodation

Location

Very Good

Very Good

Book with confidence...

Macdonald Craxton Wood Hotel

Spa Facilities

Hotel Facilities

Groups of 6 or more?

One Night Simply Escape Hotel Break

One Night Deluxe Simply Escape Hotel Break

The Spa Break for Two

The Essential Spa Break for Two

The Sunday Spa Retreat for Two

The Indulgent Spa Break for Two

The Ultimate Spa Break for Two

The Ultimate Spa-cation Break

Exclusive Spa Day for Two - 40% OFF

Rasul Spa Experience for Two

The Midweek Essential Spa Day

The Essential Spa Day PLUS

The Indulgent Spa Day

The Luxurious Spa Day

Groups of 6 or more?

At a glance

Recovery Retreats

Horse Racing

Local Attractions

Restaurant

Shopping

Family Friendly

Group Venue

Hotel Spa Venue

Spa & Leisure

Hotel & Accommodation

Location

Very Good

Very Good

Book with confidence...

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