The treatments we had were fine. The staff were friendly but we (there were 5 of us) all felt we were just another item on a conveyor belt. Once in the treatment room the therapist didn't say a word, just got stuck in and sometimes we were a little surprised by their moves.For example the exfoliating brush on my back was really quite rough, it would be nice to be warned it may be a little rough. I wasn't asked about the pressure used on my skin until few minutes into the treatment. Or when our feet were suddenly sprayed with something cold. On the whole the treatment was ok but we didn't feel any personal touch. We understand that the spa is busy but when the staff talked to us after the treatment it was as if they read the speech from a script. They were polite and smiled but we just didn't feel made special. I think this is probably due to how busy they all are, there is no time for them to take breathe and talk to customers outside their script. As a physical therapist myself I know the importance of communication with my clients, letting them know that I am going to move their hand, leg, put something on their backs so it doesn't take them by surprise and they can fully relax.